Hi everyone i was updating my antivirus and then suddenly may screen turned blue and all my icons and files on the pc disappeared.
Then i tried to restart my pc and near my login user there is a McAfee true key user suggesting me to login with my face and if i try to open it it shows a withe screen with the logo on it.
is that a virus?
I don't know what to do, please help me beacause i need to work on my pc as soon as i can.
Thanks a lot
PS: I attach the photoes of my pc.
Hi,i think so.
All started when I downloaded a new version of the antivirus. Tonight seraching on the account i find a section in computer resources that contain all my documents and files but it is only a folder with the name of my pc.I don’t understand it’s like the antivirus confinate all my things inside of this folder and set the rest of my pc as default.
sorry i am not very practical with these issues because normally i use an apple pc, but yesterday this happened. Fortunately i found my documents so I don’t think that it’s a malware but maybe a wrong input during the update.
That folder appears similiar to mine Mine is Local drive (C) > users this on windows 10. See is anyone from Mcafee replies or the True key tech follows up on my email. Is the PC working ok now abiet with an old version of Mcafee 12.9 I assume or similiar as you have XP.
While you are waiting try some of these amlware tools both the Mcafee ones and the free ones to see if you were compromised