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lostone
Level 7
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Message 1 of 14

Help- virus

I'VE JUST BEEN INFORMED THAT I HAVE A VIRUS. I AM UNABLE TO DOWNLOAD THE MCAFEE SUITE, OR THE VIRTUAL TECHNICIAN. I EVEN WENT TO THE THREAD THAT SAYS HARD TO REMOVE VIRUSES AND TRIED TO DOWNLOAD THE SDAT AND I GET AN ERROR MESSAGE OR A BLOCK FROM WINDOWS. I USE VISTA AND WOULD LOVE ANY HELPFUL SUGGESTIONS ON WHAT TO DO NEXT????

A FEW DAYS AGO MY SYSTEM'S FILTER FOR PAGE SAFETY SAID TEMPORARILY UNAVAILABLE. I DIDN'T NEED TO USE THE COMPUTER SO I JUST TURNED IT OFF AND THOUGHT IT WOULD REBOOT. THEN WHEN I TRIED TO USE THE COMPUTER A FEW DAYS LATER I HAD THE YELLOW "FIX" ICON ON MY MCAFEE SUITE. FROM WHAT I CAN GATHER MY SYSTEM IS UNABLE TO RECEIVE NEW UPDATES? I SCAN MY PC USING THE MCAFEE SUITE WHICH SAYS THERE IS NO PROBLEM EXCEPT FOR MY COMPUTER BEING UNPROTECTED. I USED THE COMMAND PROMPT TO TRY TO DOWNLOAD AN UPDATED SECURITY SUITE MANUALLY BUT I JUST RECEIVE "127.0.0.1" FOUR TIMES IN A ROW. :confused:

HELP!!!
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13 Replies
lostone
Level 7
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Message 2 of 14

I found out more info...

I turned on the windows defender and it says i have a worm (virus)

its called a w32/baobot.worm.genu win 32/rbot.eu! Worm


what next???
Reliable Contributor exbrit
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Message 3 of 14

RE: I found out more info...

What is your Vista service pack level?

Try scanning with the free versions of these two tools & let them clean anything they find:

http://www.superantispyware.com/superantispywarefreevspro.html

http://www.malwarebytes.org/mbam.php

Reboot immediately if asked.
lostone
Level 7
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Message 4 of 14

First attempt

I just tried to download both and i keep getting disconnection issues or broken site link errors. I ASSUME THE VIRUS IS BLOCKING THE DOWNLOAD??
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lostone
Level 7
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Message 5 of 14

RE: First attempt

Or could it be the mcafee security system blocking the download. I ran into the same issue before i turned on the windows defender and tried to download cleaning software? Eventhough, the "sec ste" is not fully working i never turned it off for fear of what else might come through...
Reliable Contributor exbrit
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Message 6 of 14

RE: First attempt

No it's more likely that the infection is doing that. Try booting to "Safe Mode With Networking" which will be a menu option when you reboot and tap F8 repeatedly while booting up. That gives the internet in Safe Mode sdo you should be OK to download.

In which case just run Malwarebytes as SuperAntispyuware wont run in that mode.
lostone
Level 7
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Message 7 of 14

RE: First attempt

In safe mode now and unable to get to sites.................argghhh!!
malware won't open at all....i can't even get to the site through google
Reliable Contributor exbrit
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Message 8 of 14

RE: First attempt

"Safe Mode With Networking" not merely Safe Mode?
lostone
Level 7
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Message 9 of 14

RE: First attempt

I was in safe mode with networking. Everything was blocked and then my mcagee suite sent out a warning that i must do something now my computer was unsafe. My yellow fix icon went to red and i received an infected message. Out of desperation i shut everything down and waited until the following day to pay the $90 for the virus removal. After two attempts my system is reading clean. I still had an issue with reinstalling the mcafee suite but after going back to safe mode w/ newtworking i was able to install the system.

However, my computer is really sluggish and i have more than enough memory for my computer to be running at optimal speed.
Reliable Contributor exbrit
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Message 10 of 14

RE: First attempt

Sounds like something really bad was lurking there. As a precaution I would download Hijackthis and post its log on one of the following forums with your complaint of PC sluggishness for expert advice.


DOWNLOAD HIJACKTHIS

Do not post the log here, we can't help!

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWAREBYTES FORUM

MALWARE REMOVAL FORUM

SPYWAREHAMMER FORUM

SPYWARE INFO FORUM

WHAT THE TECH FORUM

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

You should perhaps consider keeping one or two anti-spyware applications handy, just in case.

We list a few here: http://community.mcafee.com/showthread.php?t=136913

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