HELP!!!! this is my second attemp to get your attention. (first one 2 weeks ago)
I have Windows Vista (LOL.... I know) 32 bit//Mcafee premium security (I used to be a happy person...LOL)
Mcafee Virtual technician tool says it is a COM file corrupted, cannot fix
Parental Controls-Mcafee Internet Security Suite special edition from aol 11.15.102
Problem: Missing/Corrupt COM components (1)
Symptoms: If I click SCAN button link on the left side menu it only opens to Status screen,
Virus protection configuration forgets my custom scan schedule as soon as I close window
(it does not scans default schedule either), Restore menu link has also a small yellow message error and never opens. the message says "message from the web Error!"
I looked in System configuration services and proceses and I found these Mcafee files/apps are stopped (or blocked) mcods.exe(Viruscan folder) mcBackmonitor.exe (MBK folder)
Windows update says is current and on automatic, I do not have any games in my laptop nor do I play them...... I use my laptop mainly to write documents and emails (extrictly work) Nor anyone else has access to my laptop I am the sole user.
I had no other spyware installed before this ........until three weeks ago when I saw Mcafee not scanning.
The spyware (Spybot) caught nothing, I run also stinger from mcafee, Malawarebytes anti-Malware, and run windows malicious software removal tool full scans on high/ on safe mode and regular.........found nothing
I assume this happen after windows downloading update august 10... not certain
my C hardisk has 42.7% free space memory and I keep my cache and temporary files very clean religiously every day to avoid sluggishness. I have double checked in Programs I have no other security except Windows defender and Mcafee, Nor have i downloaded before at any time. Mcafee has been the original sole protection program in my laptop.
I have uninstalled and installed mcafee 9 different times unfortunately same result (Iam sick & tired of it... Grrrrgh)
I Proceeded as followed>>>
......Mcafee updates regularly and can do the cleaning of cookies et al' too without trouble, the status shows protected in all counts and appears (..right) to be working fine. Windows systems and software seems working fine before and after this ..... ????if you can believe a Vista LOL
HELP!!! everything runs good in my laptop except this..... It does not feels like malwre or virus........
(but I could be wrong........... LOL)
As your previous attempt at help obviously foxed Jubo & you seem to have done everything correctly I suggest you contact Technical Support Chat via McAfee Support > Home and Home Office Support > Technical Support link above.
Before you do though you might like to run a scan using the free version of THIS tool and let it remove everything it finds. Update it before running. See if that helps.
Thank you so much for your prompt interest ....... YAY!!!! I truly appreciate
I already have run on High-full scan with Malawarebytes' Anti-Malware about 4 times since the first post
..... NOTHING found, last time was yesterday.
I have been in chat room with Mcafee, Aol, and other services none has an answer yet
they keep telling to download again mcafee and the ritual of removal tool.....UHG!!!!!
Next is the extorsion of $$$ to mcafee.................
if I have to pay that much EXTRA to mcafee to fix it then I would invest half buying
a different security system it would be cheaper......... i am getting a little annoyed here............ LOL
I hope there is some way to fix it............... and help me regain my happiness again LOL..........
Thank you again,
and save some $$$ on 9/6/10 5:25:16 PM PDT
No Envidia but I am checking my files MSCONFIG ................
I have Intel Core TM Graphics Media accelerator/Centrino duo procesor
Toshiba................. I was one of the rare cases of Happy with my Vista 32bits SP2
until Mcafee dropped the ball.............. LOL
Thank you so much for checking back on me =)
I have the suspicion it is a blocked therefore corrupt com file
I have checked on the timing of the event and any possible download..............I did regress in time and restore to before
but had no luck the results were the same. I also removed after this, Mcafee again and run all the big BIG GUNS found nothing
then I erased the restored old files, Since I had return in time to the limit time there was no sense keeping these files anymore.
Crossing my fingers!!
Thank you so much
There is an issue with Toshiba's I believe and Tech. Support are aware of it - but I could be wrong. Something to do with the processor they used or some such issue.
This is, I assume, Vista SP2, fully updated and no registry cleaners in action I hope?
Good Morning Ex_Brit
I have run only the windows error checking volume once after Mcafee stop scanning about six days later without mcafee in my laptop no registry cleaners............ and yes it is fully Windows updated at least that is what windows says LOL. Toshiba stopped updating in 2008. I will visit Toshiba website and check if there is anything in the matter, also will see the Intel processor driver window if there is an update for it. I will keep looking thank you. Question if I cleaned registry files from the Mcafee quick clean would that be part of the problem, or windows disk clean? ......just wondering Hummm but reinstalling would had solved this I asume. Thank you will keep you posted if I find any other possibility. I appreciate your looking after me
Keep an eye open if there is a solution, It cannot be possible I am the only one with this problem............seems strange
Those cleanups shouldn't have any effect. Searching the forums for keyword Toshiba gets numerous hits. If I hear anything concrete I will certainly let you know and yes, the old uninstall, cleanup, reboot and reinstall from the online account (not from any CD) is the tried and true method to solve most problems these days.
Can anyone tell me about if this solution would apply to my case??
Error Message: Internal Error Encountered for Parental Controls.
Translation: Your computer restarted inappropriately with Privacy Service running.
Solution: If your machine resets or turns off without shutting down properly, certain Privacy Service files affecting Parental Controls and the Password Vault can become corrupted. Uninstall and reinstall McAfee Internet Security. Alternatively, if you’re comfortable doing so, you can delete one file and reregister another. Navigate to C:\PROGRAM FILES\ MCAFEE\MPS and delete Mcdndb. dat. Next, click Start, type cmd in the Start Search box, and press ENTER. From the command line, type cd “\program files\mcafee\mps\” and press ENTER. Next, type regsvr32 /u mpscfg.dll and press ENTER; then type regsvr32 mpscfg.dll and press ENTER again. Close the command prompt and restart the computer.
To read more about it Scroll down until reaching Parental control error message in this link
I suggest you run Hijackthis and post its log on one of the following forums for expert advice.
Either that or contact Technical Support Chat (Useful Links above) who will no doubt steer you to the paid virus removal service.
Do not post Hijackthis logs here, we can't help with those!
Post the logs at a specialist Forum:
Be sure to read all the sticky announcements/instructions at the top of each malware forum!