This software happens at startup automatically.
Can you get me the name of the application or a screenshot ?
Yes, I have the same problem. My McAfee wasn't working and I was told to uninstall and reinstall it. I followed the instructions and am now unable to download McAfee because apparently this malware blocks it. Malwarebytes recognizes it as trojan and claims to successfully remove it saying "restart to complete removal". However, when you restart it's back every time. There must be a way to remove permanently without paying McAfee $90.00. I've already paid for a 3 year subscription that apparently does no good. Any help would be appreciated.
If you could give us a name for the infection it might help us locate a cure. Download Hijackthis and post its log on Malwarebytes forum. If the infection prevents you installing it use 'Save as' to save the program to your desktop and rename it to something fictitious such as 12345.exe or similar.
Do not post Hijackthis logs here, we can't help with those!
Post the logs at a specialist Forum:
When you post tell them what you've done so far.
Other forums to choose from:Message was edited by: Ex_Brit on 08/10/10 6:58:23 EDT PM
i have exactly the same problem. it looks like McAfee, but is called 'Smart Engine'. i now have no protection as i uninstalled McAfee on the advice of a McAfee technician, and when i try to reinstall, the malware blocks it
Removal Instructions for 'Smart Engine" are here: http://www.bleepingcomputer.com/virus-removal/remove-smart-engine
Scroll down the page as the first links you will see are all advertising.