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Level 7

Got a virus, scan shows I am not protected, but the Fix didnt work

I rebooted my laptop in safe mode and ran a scan in safe mode.  Received the error saying "Your computer is not fully protected."

Please check your protection status in McAfee SecurityCenter and fix any problems.

I clicked on “Check protection status”

Received  "Part of your protection must be fixed.  Click fix now." 

I clicked on FIX.  Then received error “one or more problems cannot be fixed because of an error”

Now, not sure what to do because I can't connect to the internet to download and run the Stinger tool.  Any suggestions?

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