I was having trouble installing Mcafee and so contacted support. After he checked my PC through remote control he said that I have a Virus in my System. He also said in my product details, he saw that I had a free Virus Removal included with the subscription purchased. Now he tried to contact their Virus Removal Team so that they will help me remove infections for free, but after he checked he said that they will not be able to access my computer due to some technical issues with the server. He said that I should contact them after 24 hours to get the Virus removed.
Now after I ended the session with him and now I don't know how to get that free Virus Removal Service because there was nothing else in my Profile, just the Total Protection. When I got to the Virus Removal page doesn't say anything that I have the free Virus Removal. I tried checking it in my Profile but I didn't really see anything obvious that has the free service.
My problem is just how do I get this free Virus Removal that was said to be included in my purchase. Finding that will help me proceed removing this virus and being able to install my Mcafee Total Protection to my PC.
Contact support again and give them the service request number you got before when you called. That will show that he told you about the free removal. Then ask him how to proceed
Please try this and check if you are able to locate the Free Virus Removal Service
2. Click the "down arrow" next to "My Account" located at the top right of the screen.
3. Click "Subscriptions" from the drop-down menu
4. Here you will notice the valid subscriptions active on your account and the entitlement for Free Virus Removal support
Sample from my account