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Get ride of suspious files

I need to remove 3 potential threats, troj horse, been hacked and a malware of some sort. After 2 hrs on the phone with 3 tecks switching me all over the threats are still there and don't know how to get them off . PLEASE HELP !!

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exbrit
Level 21

Re: Get ride of suspious files

2 hours on the phone to whom?   McAfee Techs wouldn't touch malware, they would steer you to the paid virus removal service, but usually there's no need for that.

Run AdwCleaner and Malwarebytes Free both in the last link below.

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