A plea for help. Please assume that I know nothing other than how to type e-mails.
My wife's desk top at home logged Generic!Artemis trojan on 9th Feb 2009. She only made me aware of this on 12th Feb 2009 when "she couldn't get on Facebook". Anyway, from my limited skills, it seems as though the network connections settings have been deleted and the pc can't connect to the router, cutting it off from any help? It returns an error message:
The Network Connections Folder was unable to retrieve the list of Network adaptors on your machine. Please make sure that the Network Connections service is enabled and running".
If you try to open internet explorer and view the diagnostics there is a message that: "Windows cannot open Help and Support because a system service is not running. To fix the problem, start the service named 'Help and Support"
The system restore option has also been disabled.
Any advice would be greatly appreciated, even if the advice is it is a quick fix if I took it to someone who new what they were doing.
Thank you for reading this.
Sorry, I forgot to mention that I have no idea how to get any of the services running again.
Download software below to non-infected pc and then upload to infected pc.
Download Malwarebytes ' Anti-Malware from Here or Here Double-click on mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform Full Scan, then click Scan. * The scan may take some time to finish, so please be patient. * When the scan is complete, click OK, then Show Results to view the results. * Make sure that everything is checked, and click Remove Selected. * When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below). * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. * Copy & paste the entire report into your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Rename mbam-setup.exe to red.exe before downloading