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airmag1911
Level 7

FalseArtemis!B7FD8A52C4B5

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This is a Steam game executable file (TheEscapists.exe) which doesn`t trigger a hit in a scan so can`t be added to the trusted list.

It quarantines every time the game is run, only solution is to turn off real time scanning or switch to another anti virus program.

Why is there no way to trust quarantined files?

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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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There is if you follow these Guidelines /Instructions for McAfee to analyze/process the files:

Steam/Minecraft/FoxHud are normally initially detected by Security Vendors, not just McAfee.

For instance: [SOLVED] Trojan virus as theescapist.exe :: The Escapists Solved Problems

Especially when they have been updated to newer versions. Submitting will the majority of the time suppress the detection.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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There is if you follow these Guidelines /Instructions for McAfee to analyze/process the files:

Steam/Minecraft/FoxHud are normally initially detected by Security Vendors, not just McAfee.

For instance: [SOLVED] Trojan virus as theescapist.exe :: The Escapists Solved Problems

Especially when they have been updated to newer versions. Submitting will the majority of the time suppress the detection.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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If after 2-3 buisness days you have not heard something back, please provide us your Analysis id# and we can escalate your case on your behalf to McAfee Labs.

Cliff
McAfee Volunteer
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airmag1911
Level 7

Re: FalseArtemis!B7FD8A52C4B5

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Thanks for the reply and advice, I thought this was the right place to initially bring it to Mcafee's attention, I've just run another full scan and the file flagged today so maybe it's already being looked at.

I think the link you provided gives details on how to have the file whitelisted / removed from the blacklist, what I meant by my last line was how do I (as a consumer) add it to my own trusted list.

At the moment I'm (or rather my son) is caught in an endless loop of open the game, have it fail because the executable file is quarantined, restore the file in Mcafee, open the game, have it fail because the executable file is quarantined.....

Might not be the most prudent attitude but sometimes you just want to ignore Mcafee's advice for that file rather than turn off realtime scanning completely.

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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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I fully understood what you meant As one does have the ability to exclude files, however if it is still considered to not be safe It will continue to be detected. As I said, please kindly submit your detection as it may possibly be suppressed.

For I vociferously suggest that you (do not) turn off your Anti-Virus protection.

Thank you

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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Have you successfully submitted your detection? There has been 3 other users issues resolved since your posting?  Please submit so we can get this issue handled.

Thank you

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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airmag1911
Level 7

Re: FalseArtemis!B7FD8A52C4B5

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I sent an e-mail yesterday to the address you supplied.

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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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Did you already receive an Analysis ID# back? If so also a confirmation that your detection has been suppressed? I ask because this is marked as Resolved/Correctly Answered'?

Cliff
McAfee Volunteer
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airmag1911
Level 7

Re: FalseArtemis!B7FD8A52C4B5

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No reply to the e-mail yet so no Analysis ID#, I marked this as answered because the game now loads normally with no Artemis / quarantine issues.

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catdaddy
Level 20

Re: FalseArtemis!B7FD8A52C4B5

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Ahh..I see  Usually they inform us. Glad that all is okay.

All the best.

CD

Cliff
McAfee Volunteer
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