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False trojan virus

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Dear McAfee software,

On behalf of Gemius SA I'm writing to you in connection with identification of our research software netPanel as a trojan virus among users of McAfee.

I've submitted suspicious files for analys, and you've asked me to provide the complete installer package of the sample, which I've sent on 25th October 2016 and I'm still getting no answer.

ID Number: 10194378 

Could you please update me on this case?

ID Number: 10194378 

Thank you in advance,

Panel Management Team

1 Solution

Accepted Solutions

Re: False trojan virus

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Hi Panel Management Team,


Your sample has been marked clean. You should see an update in the system within 2 hours.

In the future, please submit the full installation package as this will help the analysis process move alot quicker.


Thank you!

DG

22 Replies
Reliable Contributor catdaddy
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Message 2 of 23

Re: False trojan virus

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If I may , was this particular Detection described as a 'False Artemis!'? As I assume that the number you provided is actually a (Analysis ID) ? Which in any case I can escalate on your behalf. If indeed this is the case, I will need to move to the Artemis! area.

Thank you in Advance,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 3 of 23

Re: False trojan virus

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In any case, since it has been 9 days since your submission. Please know that I have escalated your submission internally on your behalf. The Escalation Ticket # is Ticket #: AM000698 - Trojan

Regards,

CD

Cliff
McAfee Volunteer

Re: False trojan virus

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Indeed, it was Analyst ID. Thank you very much, I'll be gratefull if you could move it to the Artemis! area.

Reliable Contributor catdaddy
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Message 5 of 23

Re: False trojan virus

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Moved from Home User Assistance to Artemis Discussion

Done   We should hear something in short order....

All the best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
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Message 6 of 23

Re: False trojan virus

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Could you kindly provide the False Artemis! 12 digit number, so as I can change the Header to reflect such?

Cliff
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Reliable Contributor catdaddy
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Message 7 of 23

Re: False trojan virus

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I just received some correspondence that your submission is indeed being Analyzed\Processed by the Global Threat Intelligence Team.

Hi Cliff,

I thought I would let you know -

I have escalated this case to our Threat Intelligence team, it looks like this samples submitted could be possibly adware but I would like to get a second opinion. I have sent this up to their team so hopefully someone takes on the case soon.


Thank you!

Cliff
McAfee Volunteer

Re: False trojan virus

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Many thanks for your help, I'll be waiting for response 

Re: False trojan virus

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Hello,

Any news?

Regards!

Reliable Contributor catdaddy
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Message 10 of 23

Re: False trojan virus

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Sorry, I have not. I know they indeed stay inundated on a daily basis. I will ping one of the Team Members today, and get back with you.

Please be informed I have sent an email asking.

Thank you for your patience,

Cliff\CD

Cliff
McAfee Volunteer

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