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mailnavn
Level 7

False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Mcafee Live safe is detecting the porsche.exe file as virus and the file is getting quarantined

The porsche.exe is part of "Electronics Arts Need for Speed 5 porsche 2000" installable software

The Live safe reports as virus "Artemis!F27B84BC91EA"

An email has been sent to virus_research@mcafee.com

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1 Solution

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desertgal
Level 10

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Hi mailnavn,

The sample has been marked clean. You should see an update in the system within a few hours.

Thank you!

DG

18 Replies
exbrit
Level 21

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Moved to Artemis Discussion and header edited to get the attention of support personnel.  File removed for safety reasons.

Also see:

If you submitted correctly you should have received an automated response.  After a few days you should receive a case ID # , if it isn't resolved by then post the number here so we can alert support.

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catdaddy
Level 20

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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​,

                   Could you kindly inform us if your Detection has been suppressed?

Thank you,

All the Best,

-CD

Cliff
McAfee Volunteer
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mailnavn
Level 7

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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I am still unable to play the game. The "Porsche.exe" file is quarantined by the LiveSafe. Do you want the snapshot ? Also, I did try to remove file from quarantine by using LiveSafe and doesn't seem to work.

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catdaddy
Level 20

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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​,

                  Did you receive a Analysis ID# after your submission, as Colleague Exbrit explained? Due to the length of time passed, I will escalate internally on your behalf. Hopefully the Technicians/Engineers can resolve.

                   Please Note...That until the particular File has been suppressed, it will still be detected even if you should attempt to (Exclude).

                    Could you kindly inform us if your issue does indeed get resolved?

All the Best,

Cliff

Moderator

Cliff
McAfee Volunteer
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mailnavn
Level 7

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Here is the  Analysis ID: 10133050. By when can I expect the technicians/engineers to resolve this issue.

Thanks,

Naveen

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catdaddy
Level 20

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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​,

                        I apologize as we evidently were posting at the same time. We should hear something in short order

All the best,

Cliff/CD

Cliff
McAfee Volunteer
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mailnavn
Level 7

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Hoping for

Thanks

Naveen

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catdaddy
Level 20

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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You are quite welcome I just received a response back from McAfee Labs. Your (Escalated) Ticket is  Ticket #: AM000626 - False Artemis

Cliff
McAfee Volunteer
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mailnavn
Level 7

Re: False positive for EA NFS5 game exe: Artemis!F27B84BC91EA

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Thanks. Where can I track this ticket ?  Is this something internal ?

Thanks,

Naveen

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