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Former Member
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Message 11 of 13

Re: False positive Artemis 504B514461FA

Yes, the user has rebooted since then and is running agent version 5.6.1.308.

Re: False positive Artemis 504B514461FA

Try following this document  try

Antispyware tools

1. Getsusp putting your email in the preferences so they can get back to you. This more for unknown issue

2. Malwarebytes download and disable the real time scanning component as it can/might clash with McAfee

3 Try a couple of the other suggestions

halmazid
McAfee Employee
McAfee Employee
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Message 13 of 13

Re: False positive Artemis 504B514461FA

Hi @Former Member ;

 

If you feel that a file detected is a false detection, please upload it to our labs for analysis.
You would also have to open a Support case with us so that we could track the issue and provide resolution.
First open a case with Support and then upload the samples from the quarantine folder to the ticket.
For a support rep would process it for false positive you need to provide details below:

  • Was it an internal application or third-party software? If third-party software, who is the vendor and what is the application name and version?
  • Provide a detailed description of the file and how it is being used.
  • Provide the installer, source, or a download URL if available.
  • Where was the sample found on the system? Provide the file path, registry location, and any other relevant information.
  • Submit the relevant scan logs showing the detections (ODS or On Access Scan logs).

Regards,
Hasib
McAfee

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