On my mobile motor g 3 (2015)
I get the next message (since 2 days), see the picture belowe:
on my mobile I get a virus message
All my settings are right (only install from Google play) and I have for 11 months mcafee live safe on all my devices.
I did disconnect (Uitschakelen) the app, but the message came back every night
JavaTcmdHelper version 6.0-36
detection name: Artemis!f580cadc3dc1
packet name: com.motorola.android.jvtcmd
Can this be a false alarm or is it serious ?
Thanks in advance for your help.
Solved! Go to Solution.
Some searches give the following
That said you can submit the file via
though I am unsure how to do that on a mobile. Is it a file or an app?
I will ask a tech for a comment
Same issue issue as well
Frans - that's identical to my message, and it appears it's happening on the same phone model too.
Peacekeeper - I saw that search, and one for an earlier version of the helper, and each time its threat level has increased - as this version is now 6.0, I hope that doesn't mean the threat level has increased again!
I believe this is an app, not a file.
That was my feel that is why I called a tech to comment.. he may not be on today so will have to await his on day. I also jumped the gun and asked a Intel security labs tech to look at this thread.
@frans5au and @ashley_ramsden
Please contact support, prima facie it looks like a false positive. Support team may have to collect logs and have it escalated to higher tier for resolution/further action.
I just used virustotal after I find the place where the file is Stores. The results of the scan is on the link
11 posities and 55 negatieve.
Later Today I'll contact mcafee about this.