I have a problem with mcafee detecting a false positive program. I'm still on the phone waiting for tech support been waiting for about 25-30 mins now and estimated time keeps going up. The file I bought comes from enhancedaim.com it functions like a virus but I know is safe and even with everything disabled mcafee keeps deleting it. Is there anyway to whitelist it or do something about this???? I attached the file in a zipped folder, it is comepletly safe though.
Attached file removed as per standing instructions - HaytonMessage was edited by: Hayton on 27/12/11 01:46:09 GMT
Moved this out of Home & Home Office to Security Awareness and deleted the attached file as per Sam Swift's instructions in the header announcement :
If you would like the file to be checked and - hopefully - given the all-clear then just follow the instructions in http://www.mcafee.com/us/mcafee-labs/resources/how-to-submit-sample.aspx.
"Platinum and Gold" customers, btw, are business customers.
The problem hayton, is that if I sumbit it, it will come back as a trojan, thats the way the .exe works, but, I want a .dat file to stop mcafee anyway, is that possible?
When you submit it as a passworded zip file it will return as a trojan detection you then reply to that email, adding the name of detection and words false +ve to the email and wait till they fix the detection.
Ohh really, so I can get something to stop mcafee from detecting this? By the way could mcafee be detecting the fact that it is loading software into my kernel? will this just make mcafee not care about the file at all?