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wenderoy
Level 8

False Positive Submission

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Good day.

My program mistakenly hit the anti-virus database of your laboratory.

Please solve this problem as soon as possible.

Sincerely,

Ilya Kuranin (CEO)

Website - Removed by Moderator

Installer - Removed by Moderator

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1 Solution

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wenderoy
Level 8

Re: False Positive Submission

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Thank you! Problem solved.

2016-12-29_20-06-24.png

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16 Replies
catdaddy
Level 20

Re: False Positive Submission

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​,

                       Could you elaborate more and provide us the detection? Also Please note that I have  removed your personal email address and the executable for safety precautions. Could the detection picked up quite possibly be a (Artemis!) ?

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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wenderoy
Level 8

Re: False Positive Submission

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Yes of course. That discovery results:

McAfee PWS-Zbot.gen.zhk

McAfee-GW-Edition BehavesLike.Win32.Downloader.ls

I already addressed through the form to send a sample of false detection, but no reply came.

This is my program, the online installer, not carrying in itself no malignancy and Adware.

Prior to that, large companies such as Kaspersky Lab, Dr. Web, Ikarus and others have responded to my request and my antivirus added to the white list.

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catdaddy
Level 20

Re: False Positive Submission

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Could you kindly try this method of submission? Detection Dispute Submission | McAfee Labs

Thank you,

Cliff/CD

Cliff
McAfee Volunteer
wenderoy
Level 8

Re: False Positive Submission

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Good. I'm going to try now.

Until then, I addressed here: virus_research@mcafee.com

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catdaddy
Level 20

Re: False Positive Submission

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Good   Let us know if you need further assistance.

All the Best,

Cliff

Cliff
McAfee Volunteer
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wenderoy
Level 8

Re: False Positive Submission

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Once again, I apologize, but I can here indicate, there was the discovery on the site virustotal?2016-12-26_20-54-59.png

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catdaddy
Level 20

Re: False Positive Submission

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While the Labs prefer an Analysis ID # , In certain scenario's we can submit the Hash values from (Virus Total.com). Kindly follow me, as I have followed you,and submit those Hash values for (each) detection through (Direct Messaging). Please do not post in the Community.

I can then contact someone internally on your behalf.

Cliff
McAfee Volunteer
catdaddy
Level 20

Re: False Positive Submission

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Please be informed that your Escalated Ticket number is as follows; Ticket #: AM000781 - Detections

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Positive Submission

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​,

                      In the future to help prevent your software from being detected, especially after a (Revised) version. You may find the following submission method to be beneficial.  Submit for whitelisting

Cliff
McAfee Volunteer