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wixey
Level 9
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Message 1 of 4

False Positive: Real Protect-LS!C5486A863BFC

Hi,

I occasionally use a program called Texmod, which temporarily alters texture files for PC games.
I've never had any issues with it until a few days ago. When Texmod is launched it creates a
file in the Temp folder. McAfee constantly blocks these, detecting them as Real Protect-LS!C5486A863BFC.
I submitted a sample via GetSusp, who maintain that the file is suspect even though I've never experienced any malware like symptoms from using Texmod over several years. I've tried white-listing the program but this makes no difference as it's the temp files that are getting blocked. Is there anything I can do to stop McAfee treating them as suspicious?

3 Replies

Re: False Positive: Real Protect-LS!C5486A863BFC

Maybe submit the temp file or several samples as per link

How to submit virus samples and false positives to McAfee

When you send them zipped explain that these are files created by your program and ask your question there as well

 

Former Member
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Message 3 of 4

Re: False Positive: Real Protect-LS!C5486A863BFC

I have sent the file and no response from McAfee.

I called technical support and he said there is no option other than "turn off" real-protect or add the file into exclusion list. The later doesn't make sense because I have to add build file (.exe file) into exclusion list every time I build.

Looks like McAfee does NOT admit this is a bug and this will remain 😞 pretty annoying huh!

Re: False Positive: Real Protect-LS!C5486A863BFC

What is the size of the file the submission has size limits. maybe submit the file to www.virustotal.com and link to the result and I will see if I can pass it on.

If submitted correctly you should get a reply email immediately

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