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jmrog
jmrog
Level 7
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Message 1 of 5
‎04-13-2018 11:43 AM

False Positive: Real Protect-EC!DEB4BEA88807

McAfee Security is incorrectly classifying our product, Stardog Studio, as a virus, and quarantining it as a threat (apparently identifying the virus as "Real Protect-EC!DEB4BEA88807"?). The quarantine is triggered when we run our installer, linked below. Please help us to resolve this issue. 

The installer file is here: https://s3.amazonaws.com/studio.stardog.com/win/Stardog+Studio-latest+Installer.exe

Because the file is larger than 10MB, I can't submit it as a sample directly to support. However, here is the VirusTotal scan showing that it is clean: https://www.virustotal.com/en/file/9f413889d6944352f020391bda649f12cdf57834c32fba011dded5637af01a69/...

Thank you.

1 person had this problem.
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4 Replies
jmrog
jmrog
Level 7
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Message 2 of 5
‎04-27-2018 06:47 AM

Re: False Positive: Real Protect-EC!DEB4BEA88807

How can we get this addressed?

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wlheinz
wlheinz
Level 7
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Message 3 of 5
‎08-07-2018 12:10 PM

Re: False Positive: Real Protect-EC!DEB4BEA88807

I am also getting this for a different product that is also clean. This needs to be addressed.
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secure_mcafee
secure_mcafee
Level 7
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Message 4 of 5
‎08-12-2018 11:58 PM

Re: False Positive: Real Protect-EC!DEB4BEA88807

Hi,

  Which product of mcafee are you using ?

 

regards,

Nitin

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secure_mcafee
secure_mcafee
Level 7
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Message 5 of 5
‎08-13-2018 03:03 AM

Re: False Positive: Real Protect-EC!DEB4BEA88807

Sorry for the inconvinience. We are looking into it.

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