False Positive: Real Protect-EC!DEB4BEA88807

[jmrog]

McAfee Security is incorrectly classifying our product, Stardog Studio, as a virus, and quarantining it as a threat (apparently identifying the virus as "Real Protect-EC!DEB4BEA88807"?). The quarantine is triggered when we run our installer, linked below. Please help us to resolve this issue. 

The installer file is here: https://s3.amazonaws.com/studio.stardog.com/win/Stardog+Studio-latest+Installer.exe

Because the file is larger than 10MB, I can't submit it as a sample directly to support. However, here is the VirusTotal scan showing that it is clean: https://www.virustotal.com/en/file/9f413889d6944352f020391bda649f12cdf57834c32fba011dded5637af01a69/...

Thank you.

[jmrog]

How can we get this addressed?

[wlheinz]

I am also getting this for a different product that is also clean. This needs to be addressed.

[secure_mcafee]

Hi,

  Which product of mcafee are you using ?

regards,

Nitin

[secure_mcafee]

Sorry for the inconvinience. We are looking into it.

[xJav]

Hi

I have the same problem, when I generate an * .exe file of any application with Embarcadero C ++ Bulider 10.2.3, the message "Unable to create process: Access Denied" is shown because the McAfee TotalProtection product detects a Real Protect threat -LSI12895DA2AB921.

Reagards

[AbdullahAlkaf]

having a similar issue when performed a Print certificate task on CyberMetrics - GAGEtrak

Threat Type: Real Protect-EC!FB3BACDCA2D5

what is the resolution here and how can we prevent this from happening 

[AdithyanT]

Hi @AbdullahAlkaf,

Thank you for your post. For False Positives, we would recommend creating a Malware Support request with sample submitted along with the same and the Scan logs.

Minimum data collection requirements for detection failures, clean failures, and false positives:

https://kc.mcafee.com/corporate/index?page=content&id=KB91459

I sincerely hope this helps.