McAfee Security is incorrectly classifying our product, Stardog Studio, as a virus, and quarantining it as a threat (apparently identifying the virus as "Real Protect-EC!DEB4BEA88807"?). The quarantine is triggered when we run our installer, linked below. Please help us to resolve this issue.
The installer file is here: https://s3.amazonaws.com/studio.stardog.com/win/Stardog+Studio-latest+Installer.exe
Because the file is larger than 10MB, I can't submit it as a sample directly to support. However, here is the VirusTotal scan showing that it is clean: https://www.virustotal.com/en/file/9f413889d6944352f020391bda649f12cdf57834c32fba011dded5637af01a69/...
Thank you.
How can we get this addressed?
Hi,
Which product of mcafee are you using ?
regards,
Nitin
Sorry for the inconvinience. We are looking into it.