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keijodputt
Level 7

False Positive Artemis!DAD9F9EB3B5F

VSE 8.8 running on Windows Server 2008 R2, falsely detects Trojan Artemis!DAD9F9EB3B5F in one of my server files using DAT 8255.0000

Re-scanning the file yields "clean" but after restoring it from quarantine, it drops back into.

Low Artemis sensitivity still quarantines the file, so I had to go and disable Artemis completely. What to do?

TIA.

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5 Replies
keijodputt
Level 7

Re: False Positive Artemis!DAD9F9EB3B5F

Virus Total Analysis: 0/56

https://www.virustotal.com/en/file/ab79ebd2b316802b5fdc8dd544e3955c9acbe665c00479efa1989f7eb80e5338/...

The file was copied to my workstation where VSE Heuristic doesn't detect it at all.

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Peacekeeper
Level 20

Re: False Positive Artemis!DAD9F9EB3B5F

If this is happening still you can try

Usually fixed in 3 days if not post back with the analysis Id you get in the reply email and I or another mod will escalate it to the labs.

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catdaddy
Level 20

Re: False Positive Artemis!DAD9F9EB3B5F

​,

                     Could you kindly apprise us if your issue has been resolved? As Colleague ( Peacekeeper ) suggested, if it indeed has not. Kindly provide us the Analysis ID# and we can escalate your issue on your behalf.

Cliff

Consumer Products Moderator

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Positive Artemis!DAD9F9EB3B5F

​,

                     Just in case, your 'Escalated Ticket Number is Ticket #: AM000641 - False Artemis 

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Positive Artemis!DAD9F9EB3B5F

Marking this thread as 'Assumed Answered', as there has been no further responses/Activity.

By

Moderator

Cliff
McAfee Volunteer
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