False Positive: Artemis!88E77A869D60

[383media]

Hello McAfee Team/Community,

VirusTotal.com is showing that our product Driver Whiz is being flagged twice by McAfee as malware/malicious software.

McAfee:                       Artemis!88E77A869D60

McAfee GW-Edition:     Artemis

I want to submit our product through the Detection Dispute Submission | McAfee Labs

The form requires more specific info on which McAfee product is flagging us including the Engine Version and .DAT Version.  How do I find this information?  Any assistance is greatly appreciated.

[catdaddy]

,

                  I will contact someone on your behalf from McAfee Labs to add to this discussion. Given the fact it is a weekend, and Holiday weekend here in the States (USA), will determine how quickly he can get back with you.

All the very Best,

-CD

[catdaddy]

I might add that when doing a Web Advisor Site report, the site is 'Safe' http://www.mcafee.com/threat-intelligence/site/default.aspx?url=http://www.whiz-solutions.com/index....

Is this the Company's site for the software? I might add also, please no Links/Attachments until McAfee has cleared/analyzed.

Thank you,

-CD

[383media]

Thanks for the quick response CD.  That is not our site unfortunately.  It would be DriverWhiz.com, but I checked it as well and received the same 'Safe' minimal risk review.

[catdaddy]

Thank you ,

                  I did indeed contact an Engineer from McAfee whom deals with the Artemis Detections. I provided the 'Artemis Detection' in which you posted. It very well could be a False Positive. Hopefully we will hear back in short order, primarily due to the Holiday Weekend.

All the Best,

-CD

[383media]

Hey CD,

Any updates on this?  I still don't think I have heard anything back since the holiday weekend.

Thanks

[catdaddy]

,

                      Unfortunately I cannot say I have. I will escalate it one step higher, and contact David once again to see if they can get on it in short order. Thank you for your patience...

                       Please be informed that I indeed did just that

Regards,

Cliff/CD

[dmeier · Accepted solution]

Sorry for the delay, I've whitelisted the file.  Please confirm it's no longer detected.

- David

[383media]

Thanks David.  I'm happy to get this resolved finally.

-Stephen

[catdaddy]

,

                  Glad that all is okay now   All the very Best.

-CD