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ziegfeld91
Level 7

False Positive: Artemis!2CBF4EEDC833

Hi, recently i just downloaded a mmorpg called Granado Espada into my computer, and McAfee quarantined my ge.exe file saying it was a Trojan. I saw a similar post regarding this issue and i hope that McAfee checks this out. I need the ge.exe to run this program.

Game Website: http://ge.iahgames.com/OathofAllegiance/index.html

I cant send the file because it keeps getting deleted everytime i try to access it and McAfee SecurityCenter says the file size is too large and can't be sent.

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7 Replies
Peacekeeper
Level 20

Re: False Positive: Artemis!2CBF4EEDC833

How big is the file? How big zipped?

I assume you tried to submit it via

http://vil.nai.com/vil/submit-sample.aspx

That said try getsusp set the preferences to show your email address and run it with the file on the disk.

http://downloadcenter.mcafee.com/products/mcafee-avert/GetSusp/GetSusp.exe

getsusp when it finds it will send it to the mcafee labs if the size is not too excessive. It allows more file size than teh email option.

If still a problem post back and I will point a tech to the file

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exbrit
Level 21

Re: False Positive: Artemis!2CBF4EEDC833

You may need to temporarily disable VirusScan in order to restore the file from quarantine in order to submit it using GetSusp.

Double-click the taskbar icon to open SecurityCenter

Click Virus and Spyware Protection

Click Real Time Protection

Click the Turn Off button and tell it for how long to stay that way.

Then click Navigation (top right)

Click Quarantined and Trusted Items (below) & restore the item.

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ziegfeld91
Level 7

Re: False Positive: Artemis!2CBF4EEDC833

I just uploaded the file using getsusp. I hope u all got it. I added my email to getsusp preferences too.

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exbrit
Level 21

Re: False Positive: Artemis!2CBF4EEDC833

You should get an acknowledgement from Avert Labs eventually.

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zchen
Level 9

Re: False Positive: Artemis!2CBF4EEDC833

It's fixed.

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SamSwift
Level 12

Re: False Positive: Artemis!2CBF4EEDC833

The detection has been suppressed in our database by zchen, this make take approximately 30 minutes to replicate globally across all servers. Please confirm that the issue is now solved.

Thanks,

Sam

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ziegfeld91
Level 7

Re: False Positive: Artemis!2CBF4EEDC833

Im really sorry to trouble you all again, but the file now is being detected as New Win32 virus and still getting deleted.

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