cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

False Detection : Advance System Care

Jump to solution

Analysis ID: 10399078

Hi

MacAfee Team,

This is regarding the false detection of Advance System Care by MacAfee Antivirus.

Advance System Care is designed and tested with utmost care to keep your PCs running smooth, fast and error free.

It is not involved in any kind of malicious activities. This app does not modify any existing system settings, nor does it inject ads or hijack browsers. It is not involved in any kind of malicious activities. Our company is not only losing millions of users but our reputation and web traffic is also getting affected because of this. Please have this detection removed ASAP and revert with confirmation.

Details of the product are as follows:

File Name: Scad.exe

Detection Type: Advpctool

File location:

Website:

  Krishan Kant Sharma
Product Trust and Safety Manager
PCVARK Software Pvt. Ltd.
Email:
Skype: *******
Ph: Phone number removed by Moderator

1 Solution

Accepted Solutions
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Re: False Detection : Advance System Care

Jump to solution

I just received the following correspondence/confirmation from McAfee Labs.

"

Hello Cliff,

The detection is accurate for the submitted file

Regards,

Vasanth

You may want to submit your latest Version/Build to the labs.

McAfee Detection Dispute Form

Cliff
McAfee Volunteer

View solution in original post

3 Replies

Re: False Detection : Advance System Care

Jump to solution

This may help:

catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 4

Re: False Detection : Advance System Care

Jump to solution

I have escalated your detection, the Ticket number is as follows Ticket #: AM001148 - Artemis! and Analysis ID # ( Analysis ID: 10399078)

Cliff
McAfee Volunteer
catdaddy
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

Re: False Detection : Advance System Care

Jump to solution

I just received the following correspondence/confirmation from McAfee Labs.

"

Hello Cliff,

The detection is accurate for the submitted file

Regards,

Vasanth

You may want to submit your latest Version/Build to the labs.

McAfee Detection Dispute Form

Cliff
McAfee Volunteer

View solution in original post

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community