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False Detection Advance System Care

Analysis ID: 10398166

Hi

MacAfee Team,

This is regarding the false detection of Advance System Care by MacAfee Antivirus.

Advance System Care is designed and tested with utmost care to keep your PCs running smooth, fast and error free.

It is not involved in any kind of malicious activities. This app does not modify any existing system settings, nor does it inject ads or hijack browsers. It is not involved in any kind of malicious activities. Our company is not only losing millions of users but our reputation and web traffic is also getting affected because of this. Please have this detection removed ASAP and revert with confirmation.

Details of the product are as follows:

File Name: Scad.exe

Detection Type: Advpctool

File location: Link removed

Website: URL removed

Krishan Kant Sharma
Product Trust and Safety Manager
PCVARK Software Pvt. Ltd.
Email: Personal email address removed by Moderator CD
Skype: kk.sharma36
Personal Phone number removed by Moderator CD

6 Replies
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McAfee Employee dmeier
McAfee Employee
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Message 2 of 7

Re: False Detection Advance System Care

We've reviewed the application and it does violate our Potentially Unwanted Programs (PUP) policy.  I'm getting the details for you to review.  Might take me another day or so.

- David

Reliable Contributor catdaddy
Reliable Contributor
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Message 3 of 7

Re: False Detection Advance System Care

Thank you David 

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
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Message 4 of 7

Re: False Detection Advance System Care

Any further update David?

Thanks,

Cliff

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
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Message 5 of 7

Re: False Detection Advance System Care

David,

              Can we consider this Solved?

Thank you

Cliff

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
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Message 6 of 7

Re: False Detection Advance System Care

Discussion successfully moved from Malware Discussion to Artemis Discussion

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
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Message 7 of 7

Re: False Detection Advance System Care

It has been over a month that you reported your issue. Normally we have these resolved in (Days)? Could you kindly confirm if your issues is (Solved). If not we can only assume it is.

Thank you

Cliff

Moderator

Consumer Products (Artemis!)

Cliff
McAfee Volunteer

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