The new version of our application - Mediaget is again detected by McAfee-GW-Edition and McAfee:
Detecion name: Artems
and it says that "download is potentially dangerous": 1434018419041.jpg
We've already sent it to whitelist via Detection Dispute Submission | McAfee Labs
Also, we tried to send it to email@example.com, but get reply: Denied by policy (in reply to end of DATA command)
Can you please add this to whitelist?
Solved! Go to Solution.
Please be informed that I have sent a email on your behalf. You should be hearing something back from him, exactly when I cannot say. Hopefully sooner, rather than later.
All the Best,
It would seem if it is your software you used the proper submission method. Could you attempt following these guidelines/instructions; Submit a Virus or Malware Sample | McAfee Labs Also could you provide the 12 character Artemis! associated with the detection?
I provided a download link in email because the file is 35mb and is not allowed to send.
Also, there is no Artemis number, I checked via virustotal and it says only the word "Artemis".
Also, our local McAfee gives us only warning about dangerous download: please see the screenshot above.
I did see that. It seems that the file size exceeds the limit in order to send. We have brought this up in Conference call before as what to do in this case. Even attempting to send via ' Getsusp' the limit for that is 10mb. I will attempt to contact someone from McAfee Labs on your behalf.
Also you could contact through your Service Portal as well.
During the interim, please keep in mind that we are 'Volunteer' Moderators/Users the same as you. As always any determination is left up to McAfee Labs. We strive to assist with-in our limits. Thankfully our Contacts kindly allow us to attempt to expedite an issue, when is presented as such. That being when they have a workload on a daily basis, as it is
If you place it in a drop box and give us the link here (Private messaging better but it is a hit and hit re working atm). Then I can ftp it to an area that is the way I did it last time.