I just received this correspondence from the Labs;
The file has been analysed and the GTI detection suppressed.
Could you kindly confirm that your detections are indeed suppressed?
If you submitted it successfully, you should have received an Analysis ID# back from the labs. Is this the case? For after 3-4 days if not resolved. I can take that Analysis ID# and escalate it on your behalf to McAfee Labs.
I guess not. Everytime I try to right click the file after restoring it mcafee keeps quarantining it even though I have FIREWALL turnned OFF. When I click restore it appears on my desktop to then go right back to quarantine. Any advise?
Temporarily (Disbable) your Realtime Scanning, then re-enable after sending.
Please let me know if you are successful as it is getting late here my time.
In addition please turn your Firewall back on.
OK...Can you please submit it to VirusTotal.com and then send the Detection/Hash values to me through a (Direct Message) Do not post it on the Forum. I have followed you, so if you accept and follow me you can proceed.