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bluery
Level 7

False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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Earlier I have found that some files for a video game mod have been mistakenly identified as trojans. The falsely affected files are custom launchers for a modded version of Super Smash Brothers Brawl called Super Smash Brothers Legacy XP. The main site for the mod is here: http://www.smashbroslegacy.com/ . I can assure you that the mod, game file and emulator have been obtained safely and legally. There are three false positives, two for different graphic quality levels and one for online play. None of them are viruses. Please let me know if anything can be done.

I have sent an email to virus_research@mcafee.com

Thank you for your time.

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catdaddy
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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​,

           Please be informed of your Escalated Ticket #: AM000615 - False Artemis! (3) I created on your behalf.

Kindly apprise us if/when your Detections become suppressed.

All the Best,

CD

Cliff
McAfee Volunteer
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6 Replies
catdaddy
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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​,

                  Quite often is the case that Steam/Minecraft and other game Downloaders/Unpackers are detected by Anti-Virus Vendors. The majority of them usually turn out to be a False Positive. I assume you followed the Guidelines/Instructions in sending your Samples to McAfee Labs? 

                  As a note, each individual detection has to be submitted individually.  Upon a successful submission,you should receive a Analysis ID#. After allowing 4-5 business days for the Labs to analyze/process, if not resolved. Kindly post back and provide us the Analysis ID#(s) and I/We will contact someone internally on your behalf and escalate your case.

All the very Best,

Cliff

Moderator

Cliff
McAfee Volunteer
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bluery
Level 7

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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Thank you for the advice. I already sent the samples in a .zip folder with the password 'infected'. When you say that 'each individual detection has to be submitted individually', do you mean that I need to create a forum topic for each false positive, or submit an email for each file?

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Peacekeeper
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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Email with (zipped attachment) for each file.

But I will confirm this

catdaddy
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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Thanks PK 

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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​,

           Please be informed of your Escalated Ticket #: AM000615 - False Artemis! (3) I created on your behalf.

Kindly apprise us if/when your Detections become suppressed.

All the Best,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!E84B34E00084, Artemis!E132F03327BC and Artemis!5234D9A0E12C

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​,

               Thank you for the confirmation   We are glad that your issues are resolved.

All the Best,

-CD

Cliff
McAfee Volunteer
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