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mark5771
Level 7

False Artemis!E1139B0D8FBF

I'm using "Weather Display" software to post a weather page.  I have been using it for many years.  Now McAfee calls the file "FTPUPD.EXE" a possible Trojan. This is not a virus, it's how the program updates my web page.  How can I add to trusted files?  I have sent an email to McAfee virus research but I am posting here to see if anyone knows how to add to Trusted Items.

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Peacekeeper
Level 20

Re: False Artemis!E1139B0D8FBF

You need to submit the file as a false positive as per

What To Do When McAfee Detects Legitimate Software As An Infection - How to Submit To McAfee Labs & ...

Upon your Confirmation of submission, you will receive a Analysis ID #, or if submitted through McAfee Getsusp. You will receive a Work Item #, please save for future reference.We can if the file has not been cleared in 4 days inform a lab tech who then can fix the issue

If you are running the (13.6 ) Version, Exclusion of Files have been re-introduced. However utilizing is at your own risk, until the detection has been cleared.

Tony

Volunteer moderator

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