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False Artemis Detection for MyCleanPC File (Over 10MB)

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Good Evening,

A component file of our MyCleanPC software has been falsely detected as an Artemis by McAfee, but we can't submit the file via email because it is over 10mb.

The VirusTotal detection says

  Artemis!C6A1F489BDA6                                                       

Can you please help me remove this false detection? Thanks in advance for your assistance!

Best,

Jordan

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Peacekeeper
Level 20

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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So can you please confirm it is cleared now and mark the thread as answered please

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Peacekeeper
Level 20

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Post the .virustotal MD5 Hash string it gives or a link to the scan results and I will escalate it. I assume it is over 10Mb after zipped?

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Thanks! I've included the hash and a link to the scan results below:

Hash: Artemis!C6A1F489BDA6

Virustotal Link: Antivirus scan for 94884e8a17cae503a062516ebeabea0df3a9326622acc0c70747d7a685dd1ce5 at2017-06-28 01:...

And yes, it's just over 10mb when zipped.

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Peacekeeper
Level 20

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Escalated now up to the labs for a decision

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Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Much appreciated, thank you!

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Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Do you have any idea how long it will take for the decision to be made, and if I'll be notified?

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Peacekeeper
Level 20

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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I have been given   Ticket #: AM001033 - False positive file greater than 10mb

Usually can be 1 day or 5 depends on current work load and My info says 1 of the main players is on leave.

Post again in 48 hrs if no action and I will contact them I cannot stir them too much.

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Thank you. Is there somewhere I can put in the ticket to see what the status is?

I'll write back in 48 hours if I haven't heard anything.

Thanks,

Jordan

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Peacekeeper
Level 20

Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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No the number is for my use to correspond with them. The access we have is via a private channel that bypasses normal access and goes straight to the coal face.

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Re: False Artemis Detection for MyCleanPC File (Over 10MB)

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Good Afternoon,

I haven't heard anything from McAfee - Can you please follow up for me?

Thanks,

Jordan

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