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andyrk
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Message 1 of 9

False Artemis!DDFB45A3E429

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Hi everyone,

I need your help in removing a false detection of a very popular MMORPG Tibia OT called "Hexana". The client is named as Tibia.exe and doesn't contain any malicious content whatsoever. It is being used massively all across the world by different Open Tibia (OT) Players and needs to be urgently fixed for the massive gaming community using this. The website of this MMORPG can be viewed at www.hexana.net​. This website contains no malicious links and is being used by thousand of gamers who play this MMORPG.

McAfee LiveSafe falsely detects tibia.exe (from the popular MMORPG Tibia) file as a trojan and removes it. It has been listed three times on the quarantined items list. I have tried to restore it, but when I run it, it again gets quarantined. I had been told to send an email to virus_research@mcafee.com and post it here as well. Analysis ID: 10257113

Regards,

Paarth Bhasin

Message was edited by: Paarth Bhasin

1 Solution

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Re: False Artemis!DDFB45A3E429

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Hello,


The sample has been suppressed and marked clean. You will see the change in the system within a few hours from now.


Thank you!


DG

8 Replies
Reliable Contributor catdaddy
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Message 2 of 9

Re: False Artemis!DDFB45A3E429

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​,

                  Since you have provided me the Analysis ID #, I can contact someone internally on your behalf and escalate your case. Thank you for following protocol. We should hear something in short order. It generally takes 2-4 buisness days to Process/Analyze, and taking into account this is the Holiday season.

All the Best,

Cliff

Moderator

Consumer Products

Cliff
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Reliable Contributor catdaddy
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Message 3 of 9

Re: False Artemis!DDFB45A3E429

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Hi paarth,

                Please be informed your Escalation Ticket Number is as follows; Ticket #: AM000772 - Artemis! 

Regards,

Cliff/CD

Cliff
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Re: False Artemis!DDFB45A3E429

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Hello,


The sample has been suppressed and marked clean. You will see the change in the system within a few hours from now.


Thank you!


DG

Reliable Contributor catdaddy
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Message 5 of 9

Re: False Artemis!DDFB45A3E429

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​,

                          Thank you DG !   That was quick!!!!!!

All the Best,

Cliff/CD

Cliff
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Reliable Contributor catdaddy
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Message 6 of 9

Re: False Artemis!DDFB45A3E429

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​,

Could you kindly confirm that your issues are resolved? If indeed it is the case, could you kindly mark (DesertGal's) response as 'Correctly answered. We can then consider this thread Resolved/Closed.

Thank you,

Cliff/CD

Cliff
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andyrk
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Message 7 of 9

Re: False Artemis!DDFB45A3E429

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Hi Cliff,

Yup the issue has been resolved now. Thanks and I have marked DesertGal's response as 'Correctly answered'.

Thanks

andyrk

'.

Reliable Contributor catdaddy
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Message 8 of 9

Re: False Artemis!DDFB45A3E429

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​,

                  Glad that all is okay now

Have a Merry Christmas/Happy Holidays

All the Best,

Cliff

Cliff
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andyrk
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Message 9 of 9

Re: False Artemis!DDFB45A3E429

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Thanks and same to you.