I need your help in removing a false detection of a very popular MMORPG Tibia OT called "Hexana". The client is named as Tibia.exe and doesn't contain any malicious content whatsoever. It is being used massively all across the world by different Open Tibia (OT) Players and needs to be urgently fixed for the massive gaming community using this. The website of this MMORPG can be viewed at www.hexana.net. This website contains no malicious links and is being used by thousand of gamers who play this MMORPG.
McAfee LiveSafe falsely detects tibia.exe (from the popular MMORPG Tibia) file as a trojan and removes it. It has been listed three times on the quarantined items list. I have tried to restore it, but when I run it, it again gets quarantined. I had been told to send an email to firstname.lastname@example.org and post it here as well. Analysis ID: 10257113
Message was edited by: Paarth Bhasin
Solved! Go to Solution.
Since you have provided me the Analysis ID #, I can contact someone internally on your behalf and escalate your case. Thank you for following protocol. We should hear something in short order. It generally takes 2-4 buisness days to Process/Analyze, and taking into account this is the Holiday season.
All the Best,