False Artemis!D4140708D99A

[Former Member]

Hello,

This is regarding the false positive detection of the file "MainService.exe" from our company's legit software ProxyGate

ProxyGate is a legit software with end user agreement and its digitally signed with certificate, its 100% clean, no adware or bundled toolbars or other unclear objectives. It is not involved in any kind of malicious activities.

Please fix the False positive as soon as possible, this has affected our end users.

We have submitted this file to McAfee Labs:

Analysis ID: 10365586

Regards
Gold Click Ltd

[catdaddy]

May I ask when you submitted your detection to McAfee Labs?

Thank you

CD

[Former Member]

Hi, We submitted it yesterday.

[catdaddy]

Thank you for following protocol

It usually takes a couple of buisness days for the Labs to process and analyze,due to the vast amount of daily detections. In any case I have taken the liberty of escalating your case on your behalf. The escalation Ticket number is as follows Ticket #: AM000977 - Artemis! ( Analysis ID: 10365586 )

All the Best

CD

[Former Member · Accepted solution]

The file was marked clean on 5/31, let us know if you have any more issues with it.

- David