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mariahurtado
Level 7

False Artemis!D0A47C1AC72B

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I recently downloaded a file that I KNOW is not a trojan because it is an ERP Software , but everytime I unarchive it with winrar, McAfee goes nuts and automatically deletes it.

I have tried disabling McAfee in every way possible except uninstalling it.  I want to open this file but McAfee is PREVENTING me from doing it.  I can't even configure it to ASK me if I want to remove it.

Does anyone know what I can do?
I've tried going to the McAfee chat service and it won't run the GoToAssist program properly.  No idea why.  It just crashes when I launch it.  I think it's because I am running windows 10 64 bit.

I have McAfee AntiVirus Plus. Please help!

I have attached a screenshot of the file being deleted after I unarchive it.

I know for a FACT this is not a virus.  What can I do to stop McAfee from deleting files without my permission!?

--

Recientemente he descargado un archivo que yo sepa no es un troyano , ya que es un software ERP  , pero cada vez que descomprimirlo con WinRAR , McAfee se vuelve loco y elimina automáticamente . He intentado desactivar McAfee en todas las formas posibles , excepto desinstalarlo. Quiero abrir este archivo , pero McAfee me impide hacerlo . Ni siquiera puedo configurarlo para que me pregunta si quiero quitarlo.

¿Alguien sabe qué puedo hacer ?

Sólo se bloquea cuando la lanzo .

Creo que es porque estoy funcionando Windows 10 64 bits . Tengo McAfee AntiVirus Plus .

¡Por favor ayuda! He adjuntado una captura de pantalla del archivo que se elimina después de que descomprimirlo . Sé que es un hecho, este no es un virus . ¿Qué puedo hacer para dejar de McAfee de la eliminación de archivos sin mi permiso !?

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1 Solution

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dmeier
Level 13

Re: False Artemis!D0A47C1AC72B

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This file has been whitelisted.

- David

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5 Replies
exbrit
Level 21

Re: False Artemis!D0A47C1AC72B

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Here are some suggestions: https://community.mcafee.com/thread/2016 and for the developer of the actual software:  https://secure.mcafee.com/apps/mcafee-labs/dispute-form.aspx?region=us

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Moderator
Moderator

Re: Re: False Artemis!D0A47C1AC72B

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Hi

Please follow the link which suggested and see if you are able to address the issue

Español traduce por Google

Hola

Por favor siga el enlace, que sugirió y ver si son capaces de abordar la cuestión

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dmeier
Level 13

Re: False Artemis!D0A47C1AC72B

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I'll involve the whitelisting team to review the package and reply back

- David

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catdaddy
Level 20

Re: False Artemis!D0A47C1AC72B

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Thanks David

Cliff
McAfee Volunteer
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dmeier
Level 13

Re: False Artemis!D0A47C1AC72B

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This file has been whitelisted.

- David

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