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travis123
Level 7

False Artemis!C1F45B602123

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This item was quarantined when i downloaded a game from Steam. The file is needed to play to game so i can't play the new game until its removed from the quarantined section.

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1 Solution

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dmeier
Level 13

Re: False Artemis!C1F45B602123

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I've whitelisted the file, it shouldn't be detected any longer.

- David

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catdaddy
Level 20

Re: False Artemis!C1F45B602123

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Try deleting from your "Quarantined and Trusted list". If it is redetected and quarantined again, you may wish to follow the Instructions/Guidelines listed below my Siganture on "How to submit False Detections/samples"

Cliff
McAfee Volunteer
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travis123
Level 7

Re: False Artemis!C1F45B602123

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I've tried multiple times to delete it but it instantly get redetected and quarantined.

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Peacekeeper
Level 20

Re: False Artemis!C1F45B602123

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That is as real time scanning redetects it. If it is a false detection and as it is a steam game this seems a possibility disable real time scanning restore the file and zip it up as described in the link Cd gave you and email it to Mcafee. You will get an immediate auto reply with an analysis id number post that here and if no fix in 4 days post back and I will get a tech to test it if not done already.

Oh please remember to reenable Real time scanning.

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travis123
Level 7

Re: False Artemis!C1F45B602123

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I've got my Id number, I'm not sure if you meant for me to reply to you with my ID number or create another forum post. This is my Analysis ID: 9026874 - If i need to post another forum it would be helpful if you could let me know.

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catdaddy
Level 20

Re: False Artemis!C1F45B602123

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PeaceKeeper should be along periodically,and pick up this thread. There is no need to post in another Community.

Your post and information will suffice.

Remember to allow the appropiate time to be analyzed (4-5) buisness days., after submission.

Then if not resolved, As PeaceKeeper stated,he will expedite the process.

All the best,

Regards,

Message was edited by: catdaddy on 7/2/14 4:37:25 PM EDT
Cliff
McAfee Volunteer
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Peacekeeper
Level 20

Re: False Artemis!C1F45B602123

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But please post back to tell me if it is fixed or not as I cannot track all posts I reply to without the notification email.

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travis123
Level 7

Re: False Artemis!C1F45B602123

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I have waited quite a while now and my Mcafee still quarantines my file.

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Peacekeeper
Level 20

Re: False Artemis!C1F45B602123

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Ok passed onto the virus labs techs

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Peacekeeper
Level 20

Re: False Artemis!C1F45B602123

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Please confirm this and mark this thread as answered .

Thanks David

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