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faust6
Level 7

False Artemis!B9F7AC8C0DD9

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Can someone ping the intelligent McAfeee Engineers to accelerate analysis on this file. I've already submitted the file through email for analysis. Analysis ID: 9890029 and File Name: [reginout_setup.exe]

The file was added to the McAfee whitelist previously.

Thank You.

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1 Solution

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dmeier
Level 13

Re: False Artemis!B9F7AC8C0DD9

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I've reviewed and whitelisted the file. It shouldn't be detected after about 30 min to an hour.

- David

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catdaddy
Level 20

Re: False Artemis!B9F7AC8C0DD9

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If I may ask when was it you submitted the File? Evidently there is a 'New Version'?

I indeed can recall the File name and your Username regarding such in the past

The reason of my asking, is that we have a 'Protocol' to follow before requesting Escalation.

Thank you,

CD

Cliff
McAfee Volunteer
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faust6
Level 7

Re: False Artemis!B9F7AC8C0DD9

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I submitted the file on March 11, 2016

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catdaddy
Level 20

Re: False Artemis!B9F7AC8C0DD9

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,

                Thank you for your prompt reply   I will contact someone on your behalf in short order.

                 As you know from prior experiences, it generally takes around 4-5 (Buisness) days to get a detection to be Analyzed/Whitelisted.

All the very Best,

CD

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: False Artemis!B9F7AC8C0DD9

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Please allow adequate time for submissions to be processed (at least 3 to 5 working days - the weekend is not a working day).  Less than 2 working days is not sufficient time.   So nothing is guaranteed here.

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catdaddy
Level 20

Re: False Artemis!B9F7AC8C0DD9

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As Colleague Ex_Brit stipulated, since the Engineer's are already inundated on a daily basis, with over 347 new variants of 'Malware' every minute/over 150,000 detections daily. We have to wait at least the minimum amount of (Buisness) days before escalating.

I am sure you understand, as this file has been whitelisted in the past.

However as mentioned, McAfee has to Analyze this new Detection to assure it is safe also.

Regards,

CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!B9F7AC8C0DD9

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,

                Could you kindly confirm that your issue is indeed resolved? I took the liberty of marking this thread as 'Correctly Answered'. Due to the fact that David is from McAfee Labs.

Thank you,

CD

Cliff
McAfee Volunteer
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dmeier
Level 13

Re: False Artemis!B9F7AC8C0DD9

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I've reviewed and whitelisted the file. It shouldn't be detected after about 30 min to an hour.

- David

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catdaddy
Level 20

Re: False Artemis!B9F7AC8C0DD9

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Wow !!!!   That was really quick..

Thanks David !

CD

Cliff
McAfee Volunteer
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faust6
Level 7

Re: False Artemis!B9F7AC8C0DD9

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Thanks CD, Ex_Brit and David. I respect your time and was ready to wait However, McAfee team did super fast work. Thanks again

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