Can someone ping the intelligent McAfeee Engineers to accelerate analysis on this file. I've already submitted the file through email for analysis. Analysis ID: 9890029 and File Name: [reginout_setup.exe]
The file was added to the McAfee whitelist previously.
Solved! Go to Solution.
If I may ask when was it you submitted the File? Evidently there is a 'New Version'?
I indeed can recall the File name and your Username regarding such in the past
The reason of my asking, is that we have a 'Protocol' to follow before requesting Escalation.
Please allow adequate time for submissions to be processed (at least 3 to 5 working days - the weekend is not a working day). Less than 2 working days is not sufficient time. So nothing is guaranteed here.
As Colleague Ex_Brit stipulated, since the Engineer's are already inundated on a daily basis, with over 347 new variants of 'Malware' every minute/over 150,000 detections daily. We have to wait at least the minimum amount of (Buisness) days before escalating.
I am sure you understand, as this file has been whitelisted in the past.
However as mentioned, McAfee has to Analyze this new Detection to assure it is safe also.