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lfiorio
Level 7

False Artemis!B78DE42B06FA

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Hello everyone,

I need help white-listing a file being falsely detected as threat. I submitted the file through the GetSusp tool (which marked it as suspicious), and got confirmation that it was successfully delivered to McAfee labs, but did not receive an analysis ID. I also added my email address to its Preferences.

I tried to submit a report to virus_research@mcafee.com but Gmail does not allow .exe file attachments (including when zipped) to be sent.

Please let me know what else I should to resolve this issue.

Thank you. All help is greatly appreciated.

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catdaddy
Level 20

Re: False Artemis!B78DE42B06FA

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Could you please confirm if your detection is suppressed?

I received this correspondence just now.

Hello Cliff,

Detection suppressed, it will reflects in 24hours.

Regards,

Ravishankar

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: False Artemis!B78DE42B06FA

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Try the steps here: 

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lfiorio
Level 7

Re: False Artemis!B78DE42B06FA

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Hi Peter,

That's the article I started with. I'm unable to directly submit my file to virus_research@mcafee.com because of Gmail's policy on .exe attachments. I did however follow the instructions to manually submit my file through the GetSusp tool and add my email information. However, I never received Reference Work Item ID from virus_research@avertlabs.com as McAfee Corporate KB - FAQs for GetSusp KB69385 said that I would.

What should I do from here? Any additional help to resolve this problem is very appreciated. Thank you!

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exbrit
Level 21

Re: False Artemis!B78DE42B06FA

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Wait a few days.

I will also ask for some help here.

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catdaddy
Level 20

Re: False Artemis!B78DE42B06FA

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I will contact someone on your behalf from McAfee Labs. to escalate your issues. There are transitions ocurring/and vacations as well. Hope fully we will hear something in short order.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!B78DE42B06FA

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              Your escalated ticket number is as follows Ticket #: AM001146 - Artemis

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!B78DE42B06FA

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Could you please confirm if your detection is suppressed?

I received this correspondence just now.

Hello Cliff,

Detection suppressed, it will reflects in 24hours.

Regards,

Ravishankar

Cliff
McAfee Volunteer
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lfiorio
Level 7

Re: False Artemis!B78DE42B06FA

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Yes, I've just confirmed that it's been suppressed and my program is working properly now.

Thank you Cliff, Peter, and Ravishankar! Your help is greatly appreciated - thank you for taking the time!

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catdaddy
Level 20

Re: False Artemis!B78DE42B06FA

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​,

                 You are quite welcome   That is what we are here for, Glad that all is okay.

All the very best

Cliff

Cliff
McAfee Volunteer
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exbrit
Level 21

Re: False Artemis!B78DE42B06FA

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Glad you are OK now.

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