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Message 1 of 17

False Artemis!B18E5A25F637

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The OrcsMustDie2.exe file is quarantined whenever you want to start, The file is used to run a video game th@at is acquired on the platform of steam.

Here you can buy the video game Orcs Must Die! 2 on Steam

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Message 16 of 17

Re: False Artemis!B18E5A25F637

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Hello guys, I'm sorry it's taken me so long!   I've been able to whitelist the file, and it shouldn't be detected in the next hour or two.

- David

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Message 2 of 17

Re: False Artemis!B18E5A25F637

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It is quite normal for Steam/Minecraft to be detected as such. To help resolve your issue, please follow these Guidelines/Instructions

(Note) I took the liberty of marking this thread as a 'Question'

All the Best,

CD

Cliff
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Message 3 of 17

Re: False Artemis!B18E5A25F637

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I had already done,

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Message 4 of 17

Re: False Artemis!B18E5A25F637

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In that case, then if submitted successfully. You should have received a Analysis ID #. We ask that one allow 4-5 business days for McAfee Labs to analyze (Some cases longer). If for some reason your issue is not resolved afterwards. Kindly post the Analysis ID #.

We can then contact someone from McAfee Labs on your behalf, and escalate your issue.

All the Best,

CD

Cliff
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Message 5 of 17

Re: False Artemis!B18E5A25F637

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Okay, I'll wait longer for McAfee Labs result

Thank you.

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Message 6 of 17

Re: False Artemis!B18E5A25F637

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You are quite welcome Generally these games are whitelisted after further analysis. Let us indeed hope this is the case also. if I may ask, have you received confirmation back from McAfee Labs, that they received your submission?

All the very Best,

CD

Cliff
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Message 7 of 17

Re: False Artemis!B18E5A25F637

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yes,the analysis ID is: 9936488

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Message 8 of 17

Re: False Artemis!B18E5A25F637

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That is great ! Well you have indeed completed your part. I will contact a engineer in a couple of days if not resolved, on your behalf. Please know that due to the 'vast' amount of detections on a daily basis, we have a 'Protocol' to follow for escalating items.

Thank you for your patience,

All the Best,

CD

Cliff
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Message 9 of 17

Re: False Artemis!B18E5A25F637

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@alejandro rivero

                         As a follow-up could you kindly inform us if your issue has been resolved. If that is not the case,also apprise us so we can get it taken care of.

Thanks,

-CD

Cliff
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Message 10 of 17

Re: False Artemis!B18E5A25F637

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It is not yet resolved. When I want to open the game is sent to quarantine. before running the game assures me that Mcafee was updated. Mcafee Lab not sent me another email.

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