Hello guys, I'm sorry it's taken me so long! I've been able to whitelist the file, and it shouldn't be detected in the next hour or two.
In that case, then if submitted successfully. You should have received a Analysis ID #. We ask that one allow 4-5 business days for McAfee Labs to analyze (Some cases longer). If for some reason your issue is not resolved afterwards. Kindly post the Analysis ID #.
We can then contact someone from McAfee Labs on your behalf, and escalate your issue.
All the Best,
You are quite welcome Generally these games are whitelisted after further analysis. Let us indeed hope this is the case also. if I may ask, have you received confirmation back from McAfee Labs, that they received your submission?
All the very Best,
That is great ! Well you have indeed completed your part. I will contact a engineer in a couple of days if not resolved, on your behalf. Please know that due to the 'vast' amount of detections on a daily basis, we have a 'Protocol' to follow for escalating items.
Thank you for your patience,
All the Best,
As a follow-up could you kindly inform us if your issue has been resolved. If that is not the case,also apprise us so we can get it taken care of.
It is not yet resolved. When I want to open the game is sent to quarantine. before running the game assures me that Mcafee was updated. Mcafee Lab not sent me another email.