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Reliable Contributor
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Message 11 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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I,m sorry   I just noticed that.

Thank you Vinod. It has been one of those days...

Cliff
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Message 12 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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We already submitted it through the "established" process and still haven't had any progress on it.  I will reach out to support on Monday if I don't hear back.

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McAfee Employee
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Message 13 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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Vinod is correct, if you have a support agreement, contacting Gold support is by far your fastest path to resolution.  As you can imagine, forum responses can vary wildly.

I've marked this file as clean, and within an hour, won't be detected any longer.

(There is a distinction between submitting the sample, and actually escalating the case.  Once you submit it, you should always follow it up with a call to Support. This will ensure it's prioritized appropriately.)

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Reliable Contributor
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Message 14 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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Thank you for your prompt response/assistance David.

Very Much Appreciated,

All the very best,

Catdaddy

Cliff
McAfee Volunteer
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Message 15 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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I took the liberty to mark this 'Correctly Answered' . As David has suppressed the Detection. Could you kindly please confirm that this indeed is the case. Of course after allowing the time he stated in his post.

Thank you in Advance,

CD

Cliff
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Message 16 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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Thanks for your assistance. We will reach out to McAffee support if this alert comes back again.

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Message 17 of 17

Re: False Artemis! Artemis!D7EC8CE4E746

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You are most welcome. Glad that all is okay now.

All the very Best

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer

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