You should receive a confirmation from McAfee Labs almost immediately, upon successfully submitting your detection. With-in your confirmation you should have a Analysis ID # associated with it. We generally allow 4-5 business days for the Technicians/Engineers to Analyze/Process.
After a reasonable amount of time, should your issue remain unresolved, kindly post back the Analysis ID #, and we can contact someone from McAfee Labs on your behalf, and quite possibly expedite the process.
Thank you for your patience, however due to the vast amount of detections already on a daily basis (150,000) or more detected. You can understand why we allow the Technicians this allotted time, before requesting assistance.