cancel
Showing results for 
Search instead for 
Did you mean: 

False Artemis!A7895C809B26

Jump to solution

This is a false positive for the program CheVolume. I have used this program on Windows 8.1 professional and Windows 10. I have been using this program for about 6 months however today I noticed it was not loading. I checked my McAfee Total Protection, I opened Navigation > Quarantined And Trusted Items > Quarantined Items and I noticed McAfee kept putting chevolume.exe in a quarantined environment. I have not noticed any poor performance because of this program and believe this is a false positive.

Information regarding the program CheVolume and what it does can be found here: http://www.chevolume.com/

Information on pre-existing scans regarding CheVolume can also be found here: http://www.herdprotect.com/chevolume.exe-8dfa7c294372979c6b8920c7f1f2273171567b49.aspx

If there is any additional information required please let me know and I will provide any additional required pieces of information.

0 Kudos
1 Solution

Accepted Solutions

Re: False Artemis!A7895C809B26

Jump to solution

The issue is no longer present!

Thank you very much for all of your help!

0 Kudos
17 Replies
Peacekeeper
Level 20

Re: False Artemis!A7895C809B26

Jump to solution

Follow this link you will need to disable real time scanning and then restore the file and zip it as described and email it. If you do it correctly you will get a reply with an analysis id number post that here and if no fix in 4 days ask and we will escalate the detection.

0 Kudos

Re: False Artemis!A7895C809B26

Jump to solution

I have sent an email however I have a GMail address and it will not let me send zip files as attachments.

Proof to show I am not making this up: https://support.google.com/mail/answer/6590?hl=en

What I have done is sent an email to that address with a link to where I uploaded my files to a hosting website. The website that I have chosen is located here: http://www.filehosting.org/

I hope this is acceptable if not is there anything short of making a new email address somewhere else that I can do to submit these files?

0 Kudos
Peacekeeper
Level 20

Re: False Artemis!A7895C809B26

Jump to solution

Post the download link and I will sent it on your behalf. I am unsure if your way will work. I will remove the link immediately I have the zipped file

Offline for next 10 hrs so post then please

0 Kudos

Re: False Artemis!A7895C809B26

Jump to solution

This is the email word for word that I sent to the address within the link you sent me earlier:

To Whom It May Concern,

In this email you will find links to 2 .zip files. The "CheVolume Executable" zip file contains only CheVolume.exe. The "CheVolume All Files" zip file contains all the files to make CheVolume run. I wasn't sure if I should just give you the single executable file so I have made two separate zip files containing additional files if necessary.

GMail will not let me attach .zip files as detailed here: https://support.google.com/mail/answer/6590?hl=en

Links removed as stated above

Thank you,

Stephen N. Simon

0 Kudos
Peacekeeper
Level 20

Re: False Artemis!A7895C809B26

Jump to solution

Which download do you want cleared only the exe?

Sorry tried downloading and all site does is try to force me to download other software that I will not do. Ok got it 3rd attempt a bit pushy of them

0 Kudos
Peacekeeper
Level 20

Re: False Artemis!A7895C809B26

Jump to solution

McAfee Labs - Beaverton 

Current Scan Engine Version:5700.7163 

Current DAT Version:7985.0000 

Thank you for your submission. 

Analysis ID: 9659684

File Name Findings Detection Type Extra

--------------------|------------------------------|----------------------------|------------|-----

chevolume.exe |current detection |    rdn/generic.tfr |Trojan |no 

current detection [chevolume.exe]

They seem to determine it is malware and not Artemis ie Artemis is used to describe new detections. I will escalate this

0 Kudos

Re: False Artemis!A7895C809B26

Jump to solution

Thank you very much.

When can I expect a fix to be implemented and where will I be notified of a fix? Will everything be updated via this discussion?

Once again, thank you very much for your speedy help!

0 Kudos
Peacekeeper
Level 20

Re: False Artemis!A7895C809B26

Jump to solution

Well I emailed them but usually the message says inconclusive and sending for a manual check. This message I got does not and was clear they feel it was a malware so I escalated the issue to the mid level support in the virus labs. If I have not posted back in 3 days post back and I will chase things up further. Remember it is the weekend so they may not be working.

0 Kudos

Re: False Artemis!A7895C809B26

Jump to solution

Sounds good.

I will keep checking back here for a response.

Thank you very much for emailing it on my behalf and thank you once again for all your help!

0 Kudos