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claire_2017
Level 7

False Artemis!A4A29C65539A

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Hello,

We are getting a false positive from VirusTotal scan.

Software URLSmiley Very Happyetection:

Link removed

Artemis!A4A29C65539A

Please whitelist.

Thanks,

Claire

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1 Solution

Accepted Solutions
claire_2017
Level 7

Re: False Artemis!A4A29C65539A

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Hi Cliff,

Thanks for your help. We scanned the file on Virus.com again and the detection was removed. It seems that the software was whitelisted and the issue was solved now. I would let you know if our new version released these days have the same questions.

Thank you,

Claire

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5 Replies
Peacekeeper
Level 20

Re: False Artemis!A4A29C65539A

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Submit the file as per

Submit a file sample

Also post the link to the Virustotal scan.

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catdaddy
Level 20

Re: False Artemis!A4A29C65539A

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As your Download/Installer file is ( 54.1) Mbs, it exceeds the 10 Mbs limit. please submit to VirusTotal.com as suggested. Kindly provide us the information and we can attempt to escalate on your behalf.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!A4A29C65539A

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Hi Claire,

              Could you kindly let us know if you still need assistance? Any further lack of correspondence would suggest that you no longer have an issue. Which we would consider this discussion as "Solved" and close it.

Thank you,

Cliff

Cliff
McAfee Volunteer
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claire_2017
Level 7

Re: False Artemis!A4A29C65539A

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Hi Cliff,

Thanks for your help. We scanned the file on Virus.com again and the detection was removed. It seems that the software was whitelisted and the issue was solved now. I would let you know if our new version released these days have the same questions.

Thank you,

Claire

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catdaddy
Level 20

Re: False Artemis!A4A29C65539A

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Hi Claire,

               Thank you for the confirmation, I will mark this discussion as resolved. Should you need our assistance again, please do not hesitate to contact us.

All the Best,

Cliff

Cliff
McAfee Volunteer
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