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scootyboots
Level 7

False Artemis 9F887D7A11AD

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Vital dll file on flight sim aircraft, won't run without it. McAfee has suddenly decided it's Artemis and quarantines. Restore doesnt work.

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catdaddy
Level 20

Re: False Artemis 9F887D7A11AD

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I just recieved the following correspondence back from McAfee Labs ;

Hi Cliff,

Detection has been suppressed for the below file:

MD5 - 9f887d7a11ad7cf80ceca1ab33781d4a

Regards,

Masthan

Could you please confirm that your issue is resolved?

All the Best

CD

Cliff
McAfee Volunteer
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8 Replies
Peacekeeper
Level 20

Re: False Artemis 9F887D7A11AD

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Disable the real time scanner and in quarantine area restore the file and zip it as shown in the link with password infected. Send it to the address mentioned and post the analysis id number your immediately get here. If no action in 3 days post back and I will escalate it.

Oh re-enable Real time scanning

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catdaddy
Level 20

Re: False Artemis 9F887D7A11AD

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Could you please provide your Analysis ID#? Which we can escalate on your behalf to McAfee Labs, if needed.

Cliff
McAfee Volunteer
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scootyboots
Level 7

Re: False Artemis 9F887D7A11AD

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Could you please explain in idiot terms where I can find this?

Thanks.

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scootyboots
Level 7

Re: False Artemis 9F887D7A11AD

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Found it. I think this is what you need.

Analysis ID: 10387149

regards

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catdaddy
Level 20

Re: False Artemis 9F887D7A11AD

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Thank you

I will escalate on your behalf.

We should hear something in short order.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis 9F887D7A11AD

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Your escalated Ticket number is as follows Ticket #: AM001058 - False Artemis!/Analysis ID#

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis 9F887D7A11AD

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I just recieved the following correspondence back from McAfee Labs ;

Hi Cliff,

Detection has been suppressed for the below file:

MD5 - 9f887d7a11ad7cf80ceca1ab33781d4a

Regards,

Masthan

Could you please confirm that your issue is resolved?

All the Best

CD

Cliff
McAfee Volunteer
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scootyboots
Level 7

Re: False Artemis 9F887D7A11AD

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That's fixed it.

Thank you very much for your heip.

Regards

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