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jalra05
Level 8

False Artemis!9BEEE453F22F

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Hello McAfee Team/Community,

Our product ScriptRecorderInstall.exe detected as Trojan by McAfee.

McAfee: Artemis!9BEEE453F22F

DAT Version:8163.0000

Engine Version: 5800.7501

Can you please verify it and add it to the white list.

I sent email contains google drive link to download exe file as I am unable to attach it via Outlook or gmail  .

Thank You.

regards,

Ramesh Jallu

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1 Solution

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desertgal
Level 10

Re: False Artemis!9BEEE453F22F

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Hi Ramesh,

The sample has been suppressed and marked clean - please allow up to 24 hours to reflect in the system.

Thank you!

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11 Replies
Peacekeeper
Level 20

Re: False Artemis!9BEEE453F22F

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Submit the file via getsusp as per below second link or try hotmail. You need to attach the file as a pass-worded zip file with password set to infected as per consumer link below.

If you are using Corporate software, kindly follow these Guidelines/Instructions  https://kc.mcafee.com/corporate/index?page=content&id=KB68030

For Consumer Software What To Do When McAfee Detects Legitimate Software As An Infection - How to Submit To McAfee Labs & ...

If you still have issues post back and message me the file links and I will pass them onto a tech.

PS warn me before you do it as I need to follow you first so you can message me.

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jalra05
Level 8

Re: False Artemis!9BEEE453F22F

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Thank You Very Much for your help , I could send via hotmail and got response for delivery with Analysis ID: 10057907. Can I start another discussion for "

False Artemis!9BEEE453F22F" ?

Regards,

Ramesh

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Peacekeeper
Level 20

Re: False Artemis!9BEEE453F22F

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No keep this thread if no fix in 4 days post back and I will escalate this to the labs myself. We have to allow the delay as the guys and gals there are busy and we only escalate issues that have been waiting a fix

By could send I assume you meant you have sent the file as you have an analysis id is that correct?

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jalra05
Level 8

Re: False Artemis!9BEEE453F22F

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Sure, Thank You.

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jalra05
Level 8

Re: False Artemis!9BEEE453F22F

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Hi , Any update on this is really appreciated.

Thank You.

Regards,

Ramesh

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Peacekeeper
Level 20

Re: False Artemis!9BEEE453F22F

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So still detected I assume?

I will contact the lab and request an escalation

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Peacekeeper
Level 20

Re: False Artemis!9BEEE453F22F

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Please confirm the issue is solved

Thank you  Danielle 

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jalra05
Level 8

Re: False Artemis!9BEEE453F22F

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Thank You Danielle for your update , let me check with my Customer and update you on this.

Regards,

Ramesh

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jalra05
Level 8

Re: False Artemis!9BEEE453F22F

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Issue has been resolved Thank You very Much for your great help.

-Ramesh Jallu

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