There is a digit missing in the partial hash mentioned. This needs to be 12 digits and "Artemis!99e2f6e5556" has only 11. Please prpvide us with the 12 digit partial hash or the 24 digit full hash to continue with the analysis.
Sorry! My mistake.
It is Artemis!f99e2f6e5556.
How long does it usually take to be put in the whitelist or whatever you do to stop the alerts? We hava a lot of customers complaining that there is a virus in our application.
Thanks for providing the full detecton name. From our records I see that this file has already been marked as clean and has been added into our white list data base. Can you confirm if you are still seeing the detection at your end?
Once we whitelist the file, it will be reflected in about 2 to 3 hours.