cancel
Showing results for 
Search instead for 
Did you mean: 
mobisystems
Level 7

False Artemis!99e2f6e5556

Here is an alert for a false Artemis.

Artemis!99e2f6e5556

The application is OfficeSuite for Android.

0 Kudos
3 Replies
vivg
Level 9

Re: False Artemis!99e2f6e5556

Hello,

There is a digit missing in the partial hash mentioned. This needs to be 12 digits and "Artemis!99e2f6e5556" has only 11. Please prpvide us with the 12 digit partial hash or the 24 digit full hash to continue with the analysis.

Regards,

Vivek

0 Kudos
mobisystems
Level 7

Re: False Artemis!99e2f6e5556

Sorry! My mistake.

It is Artemis!f99e2f6e5556.

How long does it usually take to be put in the whitelist or whatever you do to stop the alerts? We hava a lot of customers complaining that there is a virus in our application.

Thanks!

0 Kudos
vivg
Level 9

Re: False Artemis!99e2f6e5556

Thanks for providing the full detecton name. From our records I see that this file has already been marked as clean and has been added into our white list data base. Can you confirm if you are still seeing the detection at your end?

Once we whitelist the file, it will be reflected in about 2 to 3 hours.

Regards,

Vivek

0 Kudos