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yempics
Level 7

False Artemis!98F6E2964B75

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Ive been playing this game for a while and yesterday randomly it started not to work and a message came up saying quarantined please help me

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nkelly
Level 11

Re: False Artemis!98F6E2964B75

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Hi,

The file has been analysed and confirmed to be clean. It should no longer be detected by GTI.

Regards,

Nick

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catdaddy
Level 20

Re: False Artemis!98F6E2964B75

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@ yempics,

             Almost all Gamers at some point run into this. A lot has to do with the Game itself/and where you Download it from. If you feel that this is a safe and Legitimate Download, please follow the Guidelines/Instructions in this Link.

              If you by chance run the McAfee Getsusp Tool,please remember to enter your Email address under "Prerferences" before scanning. You should receive a confirmation back with either a Analysis ID #, or a Work Item #.

               Allow the appropriate time to be analyzed 5-7 business days and if not resolved we can quite possibly expedite the process.

            

                I might add, that in Version 13.6 File exclusion has been re-introduced. However doing so is at your own risk. I say this For I feel it is best to make certain the Download/File is not malicious and is Cleared/White Listed.

                And of course one could upload the file and check to see if other Anti-Virus Engines detect such also

                  VirusTotal - Free Online Virus, Malware and URL Scanner

                 However until McAfee has determined it to be safe, you will have it quarantined again.

Edited; To add more Content

           Wishing you all the very best,

           Regards,

            Catdaddy,

           Volunteer Moderator

Cliff
McAfee Volunteer
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nkelly
Level 11

Re: False Artemis!98F6E2964B75

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Hi,

The file has been analysed and confirmed to be clean. It should no longer be detected by GTI.

Regards,

Nick

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catdaddy
Level 20

Re: False Artemis!98F6E2964B75

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@ nkelly,

              Thank you for your prompt attention to this issue

Your efforts to resolve the matter, is much appreciated.

Regards,

Catdaddy

Volunteer Moderator

Mod 1

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!98F6E2964B75

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@ Yempics,

                Could you please indeed confirm that your issue is resolved, per McAfee Labs Technician (nkelly)?

If so please mark appropriately Helpful/Correct Answer so as we can deem this thread (Answered)

All the very Best,

Regards,

Catdaddy

Volunteer Moderator

Mod 1

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!98F6E2964B75

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Marking this thread as 'Correctly Answered' as McAfee Labs has Cleared/Whitelisted it.

Cliff

Moderator

Cliff
McAfee Volunteer
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