cancel
Showing results for 
Search instead for 
Did you mean: 

False Artemis!98F6E2964B75

Jump to solution

Ive been playing this game for a while and yesterday randomly it started not to work and a message came up saying quarantined please help me

1 Solution

Accepted Solutions
nkelly
Level 11
Report Inappropriate Content
Message 3 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

Hi,

The file has been analysed and confirmed to be clean. It should no longer be detected by GTI.

Regards,

Nick

5 Replies
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 2 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

@ yempics,

             Almost all Gamers at some point run into this. A lot has to do with the Game itself/and where you Download it from. If you feel that this is a safe and Legitimate Download, please follow the Guidelines/Instructions in this Link.

              If you by chance run the McAfee Getsusp Tool,please remember to enter your Email address under "Prerferences" before scanning. You should receive a confirmation back with either a Analysis ID #, or a Work Item #.

               Allow the appropriate time to be analyzed 5-7 business days and if not resolved we can quite possibly expedite the process.

            

                I might add, that in Version 13.6 File exclusion has been re-introduced. However doing so is at your own risk. I say this For I feel it is best to make certain the Download/File is not malicious and is Cleared/White Listed.

                And of course one could upload the file and check to see if other Anti-Virus Engines detect such also

                  VirusTotal - Free Online Virus, Malware and URL Scanner

                 However until McAfee has determined it to be safe, you will have it quarantined again.

Edited; To add more Content

           Wishing you all the very best,

           Regards,

            Catdaddy,

           Volunteer Moderator

Cliff
McAfee Volunteer
nkelly
Level 11
Report Inappropriate Content
Message 3 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

Hi,

The file has been analysed and confirmed to be clean. It should no longer be detected by GTI.

Regards,

Nick

Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 4 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

@ nkelly,

              Thank you for your prompt attention to this issue

Your efforts to resolve the matter, is much appreciated.

Regards,

Catdaddy

Volunteer Moderator

Mod 1

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 5 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

@ Yempics,

                Could you please indeed confirm that your issue is resolved, per McAfee Labs Technician (nkelly)?

If so please mark appropriately Helpful/Correct Answer so as we can deem this thread (Answered)

All the very Best,

Regards,

Catdaddy

Volunteer Moderator

Mod 1

Cliff
McAfee Volunteer
Reliable Contributor catdaddy
Reliable Contributor
Report Inappropriate Content
Message 6 of 6

Re: False Artemis!98F6E2964B75

Jump to solution

Marking this thread as 'Correctly Answered' as McAfee Labs has Cleared/Whitelisted it.

Cliff

Moderator

Cliff
McAfee Volunteer