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adam1981
Level 7

False Artemis!8E0AA946B729

Also logged via E-mail and Open SR Request

Javaw.exe as supplied by many programs.

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5 Replies
Peacekeeper
Level 20

Re: False Artemis!8E0AA946B729

Have you tried submitting the samples also by following these Guidelines/Instructions?

You will receive a  confirmation from McAfee Labs indicating your submissions were successful note the analysis id number and post it here please

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adam1981
Level 7

Re: False Artemis!8E0AA946B729

I had submitted it using the Mcafee Service Portal, and received SR# 4-9500162061 as an identifier.  But nothing indicating an analysis ID.

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Peacekeeper
Level 20

Re: False Artemis!8E0AA946B729

You using enterprise or consumer?

Detection Dispute Submission | McAfee Labs

is enterprise path submission was that what you used

Usually with the path I suggested if no solution in 4 days we can escalate the issue and get a resolution faster.

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adam1981
Level 7

Re: False Artemis!8E0AA946B729

That link appears to be for the developers of the software.  We don't develop this software, just use it.

Still no response to the ticket logged via the service portal as per https://kc.mcafee.com/corporate/index?page=content&id=KB68030

we are using Virus Scan Enterprise 8.8 and have a support agreement in place.

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Peacekeeper
Level 20

Re: False Artemis!8E0AA946B729

Ok the first link can be used by anyone if you are still waiting in 4 days

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