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n1md
Level 7
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Message 1 of 16

False Artemis!8BD3D2DED3BE

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Using McAfee LiveSafe.

LiveSafe places a file entitled JTSettings.plugin into quarantine and thence disables the program entitled JTAlertX. The program is a useful adjunct in amateur radio operation and is known to be safe by users. There have been recent reports to the software author that this problem has affected many radio operators trying to use the program.

Restoring it from quarantine yields a working program until the anti-virus scans it and quarantines the offending file again. There seems to be no way to "whitelist" the file or identify it as safe.

Any thoughts about how to overcome the disruption?

Tnx

M Therrien -- N1MD

1 Solution

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dmeier
McAfee Employee
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Message 16 of 16

Re: False Artemis!8BD3D2DED3BE

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The file was marked clean on 5/31, should be all set.  Let us know if you have any more trouble.

- David

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catdaddy
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Message 2 of 16

Re: False Artemis!8BD3D2DED3BE

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                 Please follow these Guidelines/Instructions to help solve your issue.

Cliff
McAfee Volunteer
catdaddy
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Message 3 of 16

Re: False Artemis!8BD3D2DED3BE

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Discussion successfully moved from General Discussion to Artemis Discussion

Cliff
McAfee Volunteer
catdaddy
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Message 4 of 16

Re: False Artemis!8BD3D2DED3BE

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Please confirm that you have submitted your Artemis! as suggested.

Cliff
McAfee Volunteer
n1md
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Message 5 of 16

Re: False Artemis!8BD3D2DED3BE

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Yes. Submitted as suggested.

Tnx

N1MD

catdaddy
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Message 6 of 16

Re: False Artemis!8BD3D2DED3BE

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Thank you for your confirmation. Have you received any decision back from McAfee Labs? If not please provide me your Analysis ID# and I can escalate it on your behalf.

Cliff
McAfee Volunteer
n1md
Level 7
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Message 7 of 16

Re: False Artemis!8BD3D2DED3BE

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I sent an email to virus_research@mcafee.com a week ago, before I posted here, and received no response whatsoever.

I do not have an Analysis ID# or any other communication.

Waiting . . .

N1MD

catdaddy
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Message 8 of 16

Re: False Artemis!8BD3D2DED3BE

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You need to zip it and password protect it using the password     infected     as in those instructions.

Cliff
McAfee Volunteer
n1md
Level 7
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Message 9 of 16

Re: False Artemis!8BD3D2DED3BE

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Thank you for showing me the error of my ways.

I zipped and encrypted the suspicious file and sent it for analysis.

I received a prompt response that says the result of the analysis was inconclusive and was being sent for further processing.

My Analysis ID# 10365319

Many thanks!

N1MD

catdaddy
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Message 10 of 16

Re: False Artemis!8BD3D2DED3BE

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Thank you I will escalate your case on your behalf to McAfee Labs.

All the Best

Cliff

Cliff
McAfee Volunteer

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