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bwaut353
Level 7

False Artemis!808314C24153

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Please whitelist this false positive. This is a program we've been using in our environment and is disabling our users ability to work. I sent in an email to virus_research@mcafee.com but have yet to receive an analysis ID #.

Thanks.

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1 Solution

Accepted Solutions
dmeier
Level 13

Re: False Artemis!808314C24153

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This file has been marked as clean in our system.

- David

11 Replies
Peacekeeper
Level 20

Re: False Artemis!808314C24153

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If you did not get an analysis id you

1 Did not zip the file as a zip file and password protect it with password "infected"  (no quotes)

2. the file is larger than 10Mb.

Please recheck you should get a reply within 5 minutes if it is done correctly.

If not we need to look into why not

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catdaddy
Level 20

Re: False Artemis!808314C24153

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,

                      Could you please confirm that your issues have been resolved,or if you need further assistance?

Thank You,

CD/Catdaddy

Cliff
McAfee Volunteer
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bwaut353
Level 7

Re: False Artemis!808314C24153

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This has yet to be resolved. Going on two weeks and I have yet to hear back from McAfee. In the meantime, we had to set the Artemis sensitivity level to a lower setting. We would like to set it back to the original sensitivity level but this is yet to be resolved.

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catdaddy
Level 20

Re: False Artemis!808314C24153

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If you have not received a confirmation back from McAfee Labs, with a Analysis ID # , then it may be that your submission was not successful. Please follow the instructions in which Colleague Peacekeeper stated in post #1. In addition Submit a Virus or Malware Sample | McAfee Labs   these instructions should assist you.

Also even though this is for Consumer submissions, you may find it informative as well.

Cliff
McAfee Volunteer
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bwaut353
Level 7

Re: False Artemis!808314C24153

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  Analysis ID: 9606413

 

I've already sent the sample.


Thanks,

bwaut

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Peacekeeper
Level 20

Re: False Artemis!808314C24153

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Escalated the submission to a higher level.

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catdaddy
Level 20

Re: False Artemis!808314C24153

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,

                 You are quite welcome   I see that PK escalated the submission on your behalf.

All the very Best,

CD/Catdaddy

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!808314C24153

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Please confirm that your issue has been resolved, I took the Liberty to mark David's reply as 'Correctly Answered' as he is from McAfee Labs.

All the Best,

CD

Cliff
McAfee Volunteer
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dmeier
Level 13

Re: False Artemis!808314C24153

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This file has been marked as clean in our system.

- David