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faust6
Level 7
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Message 1 of 16

False Artemis!77108AC280AE

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The software was labelled clean by McAfee on Oct 25 but now its again getting detected as Artemis!77108AC280AE. I have emailed the support team once again. Can you please help?

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Reliable Contributor catdaddy
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Message 13 of 16

Re: False Artemis!77108AC280AE

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               Kyle has stated that your detections have been suppressed. Could you kindly confirm please?

"

"File has been marked clean and I’ve updated the form as well."

-Kyle

Security Researcher

Thank you,

CD

Cliff
McAfee Volunteer
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faust6
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Message 2 of 16

Re: False Artemis!77108AC280AE

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Here is the reference of their previous email: Escalation: 10438052

Reliable Contributor Peacekeeper
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Message 3 of 16

Re: False Artemis!77108AC280AE

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One needs to get a new analysis number as this considered a new case. I assume the file changed? If nothing changed ok will stir them

faust6
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Message 4 of 16

Re: False Artemis!77108AC280AE

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The file changed a little, but no big change. Here is the new number: 10457571.

Reliable Contributor Peacekeeper
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Message 5 of 16

Re: False Artemis!77108AC280AE

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Ok one has to now wait 3 days if no fix by then post back and I will escalate it. Sorry that is the rule we in most part have to follow.

faust6
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Message 6 of 16

Re: False Artemis!77108AC280AE

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Do the 3 days include weekends? I got new case number on oct 27. Anyways I understand your team's work load. I am waiting

Reliable Contributor Peacekeeper
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Message 7 of 16

Re: False Artemis!77108AC280AE

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I am only a volunteer the team is flat out but you have passed the 3 days so will escalate it now.

Reliable Contributor Peacekeeper
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Message 8 of 16

Re: False Artemis!77108AC280AE

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Was it the same detection name?

faust6
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Message 9 of 16

Re: False Artemis!77108AC280AE

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These are 2 names of detections:

  1. Reported on Oct 19:Artemis!962E4D232E17
  2. Reported on Oct 27: Artemis!77108AC280AE
Reliable Contributor Peacekeeper
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Message 10 of 16

Re: False Artemis!77108AC280AE

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Sorry my brain not working. I have escalated the detection no reply re ticket yet means they are a tad busy I assume

Ticket #: AM001276 - Analysis ID: 10457571 false detection maybe

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