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jiwoochoi
Level 7

False Artemis!7627741977B5 / Artemis!B161D4AB61C9

Hello.

need your help in removing Artemis tag from virustotal.

each tags are from same program, but get the different results from virsutotal.

- what I've got:

1. virustotal hash key

2. Analysis ID from virus_research@avertlabs.com

3. Results from virus_research@mcafee.com (not now, it's pending)

If you guys need anything above in person, please let me know, i will send you immediately by message.

Thanks.

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9 Replies
catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

The labs prefer the (Analysis ID #)  for each case/detection. Please kindly provide this for me and I will escalate on your behalf.

All the Best,

CD

Cliff
McAfee Volunteer
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jiwoochoi
Level 7

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

for the Artemis!7627741977B5

Analysis ID: 10260386

for the Artemis!B161D4AB61C9

Analysis ID: 10260452

* virus_research@avertlabs.com

issue : False detection : mcafee cloud scanner & mcafee-web gateway. (from virsutotal)

catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

Thank you   I will send them momentarily. If I may ask, can you recall when you submitted these,please.? We Mods have certain protocol to follow.

Please be informed that your Escalation Ticket number is as follows; Ticket #: AM000778 - Artemis! (2)

Thanks Again,

Cliff/CD

Cliff
McAfee Volunteer
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jiwoochoi
Level 7

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

This file was submitted at (PST) 2016/12/15 04:53:06:13PM /(PST) 2016/12/15 06:50:43 PM

for the Korea Time,

2016/12/26 11:50AM

2016/12/26 09:52AM

Anything else you need?

catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

Other than some 'Antacids' for I ate too much today

That should suffice for now...

All the Best,

Cliff

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

​,

                     Your issue should have been already resolved by now. Please know that I am going to (Stir up) a 'Higher Level' (Senior Level) Engineer on your behalf. I will shortly provide you a (Escalation Ticket Number). Please be self-assured that we will definitely hear something one way or the other.

                       Normally all the McAfee Lab Techs are unwavering in their prompt assistance, I am certain that due to the Holiday Season/Employees being on (PTO) ' Paid Time Off ' contributes to the reason this is still not resolved.

Thank you for your patience..

Sincerely,

Cliff

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

​,

                     I received the following correspondence;

Hi Cliff,

Happy New Year!

Both the detections have been suppressed.

Regards,

Nick

Could you kindly confirm that this is indeed the case?

All the Best,

Cliff/CD

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

Marking this thread as 'Assumed Answered'.

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: False Artemis!7627741977B5 / Artemis!B161D4AB61C9

Please be informed that your Escalated Ticket number is as follows;Ticket #: AM000787 - Artemis! (2) Detections w/Analysis ID #s

As promised I received the following correspondence moments ago;

Hi Cliff,

As you said this is the duplicate of the case AM000787. I am closing this case

We will get back to you on the result of our analysis on AM000787

Regards,

Vasanth

Regards

CD

Cliff
McAfee Volunteer
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