need your help in removing Artemis tag from virustotal.
each tags are from same program, but get the different results from virsutotal.
- what I've got:
1. virustotal hash key
2. Analysis ID from firstname.lastname@example.org
3. Results from email@example.com (not now, it's pending)
If you guys need anything above in person, please let me know, i will send you immediately by message.
The labs prefer the (Analysis ID #) for each case/detection. Please kindly provide this for me and I will escalate on your behalf.
All the Best,
for the Artemis!7627741977B5
Analysis ID: 10260386
for the Artemis!B161D4AB61C9
Analysis ID: 10260452
issue : False detection : mcafee cloud scanner & mcafee-web gateway. (from virsutotal)
Thank you I will send them momentarily. If I may ask, can you recall when you submitted these,please.? We Mods have certain protocol to follow.
Please be informed that your Escalation Ticket number is as follows; Ticket #: AM000778 - Artemis! (2)
This file was submitted at (PST) 2016/12/15 04:53:06:13PM /(PST) 2016/12/15 06:50:43 PM
for the Korea Time,
Anything else you need?
Your issue should have been already resolved by now. Please know that I am going to (Stir up) a 'Higher Level' (Senior Level) Engineer on your behalf. I will shortly provide you a (Escalation Ticket Number). Please be self-assured that we will definitely hear something one way or the other.
Normally all the McAfee Lab Techs are unwavering in their prompt assistance, I am certain that due to the Holiday Season/Employees being on (PTO) ' Paid Time Off ' contributes to the reason this is still not resolved.
Thank you for your patience..
Please be informed that your Escalated Ticket number is as follows;Ticket #: AM000787 - Artemis! (2) Detections w/Analysis ID #s
As promised I received the following correspondence moments ago;
As you said this is the duplicate of the case AM000787. I am closing this case
We will get back to you on the result of our analysis on AM000787