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bzauscher
Level 7

False Artemis!7623F4709C8B

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Here is the devs page if you need to contact them or download a copy of the program.

https://www.facebook.com/AthenasArmorSetSearch/


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desertgal
Level 10

Re: False Artemis!7623F4709C8B

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Hi bzauscher,

I have suppressed the file and marked it clean. You will see an update in the system within 2 hours.

Thank you!

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Peacekeeper
Level 20

Re: False Artemis!7623F4709C8B

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If you are the owner of the Software, kindly follow these guidelines/Instructions to resolve your issue.Detection Dispute Submission | McAfee Labs

Also an alternative suggestion is What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal

You should get a reply with an analysis id ( at least via the second link) post that if no fix in 3 days of submitting and we will escalate the issue. 

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bzauscher
Level 7

Re: False Artemis!7623F4709C8B

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I am not the owner of the software just a user. I'll follow that link and send them an example.

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Peacekeeper
Level 20

Re: False Artemis!7623F4709C8B

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Good if sent correctly you will get an immediate reply with the analysis number if not post back and we will figure out why not

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bzauscher
Level 7

Re: False Artemis!7623F4709C8B

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I got an email back. Analysis ID: 10128782. So i guess i just have to wait now.

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Peacekeeper
Level 20

Re: False Artemis!7623F4709C8B

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Yes this is the delay we have to allow for as escalating takes someone from another user's detection query. Be assured usually you should be answered within 3 days if not post back and you will have a fix or at least an answer in a day

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catdaddy
Level 20

Re: False Artemis!7623F4709C8B

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​,

                       Please be informed that I have escalated your issue on your behalf internally. The Escalation Ticket Number is as follows :Ticket #: AM000659 - False Artemis. Hopefully this will assist in getting it resolved.

Thank you,

Cliff

Moderator

Cliff
McAfee Volunteer
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bzauscher
Level 7

Re: False Artemis!7623F4709C8B

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I got a new  number. Analysis ID: 10128794. I was sending a .rar instead of a .zip. Thanks for you time.

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Peacekeeper
Level 20

Re: False Artemis!7623F4709C8B

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Yes they need a zip thanks

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catdaddy
Level 20

Re: False Artemis!7623F4709C8B

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​,

                        Could you kindly confirm if your issue has been resolved?

Thank you,

All the Best,

-CD

Cliff
McAfee Volunteer
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