If you are the owner of the Software, kindly follow these guidelines/Instructions to resolve your issue.Detection Dispute Submission | McAfee Labs
Also an alternative suggestion is What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal
You should get a reply with an analysis id ( at least via the second link) post that if no fix in 3 days of submitting and we will escalate the issue.
Yes this is the delay we have to allow for as escalating takes someone from another user's detection query. Be assured usually you should be answered within 3 days if not post back and you will have a fix or at least an answer in a day