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philrenta
Level 7

False Artemis!7221A78CD80C

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Hello,

We have some false positive on VirusTotal with our messenger and its whitelabels

I already sent an email to virus_research@mcafee.com and use  Detection Dispute Submission form without an answer

Could you help me to fix that false positive ?

One VirusTotal report example:
https://www.virustotal.com/fr/file/d335341f82b368cb7d44f3c91bd5c5cefebc6352f69abead82d3ed6baf90897f/...

Thanks

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1 Solution

Accepted Solutions
dmeier
Level 13

Re: False Artemis!7221A78CD80C

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This was marked as clean about a month ago, please confirm no detections still exist.

- David

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15 Replies
Peacekeeper
Level 20

Re: False Artemis!7221A78CD80C

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If you emailed them you will get an immediate reply if it is done correctly ie password protect the zip file with password of infected

ie

You should get a analysis id number if you do post it here and if no reply/fix in 4 days we can escalate it

If you still having an issue how big is the file as 10Mb maximum for submission so if bigger I have a way to submit it direct to the labs

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philrenta
Level 7

Re: False Artemis!7221A78CD80C

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Hello,

The problem still persit and I don't receive an answer.

My analysis ID is 9461609

Could you help me.

Thanks

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Peacekeeper
Level 20

Re: False Artemis!7221A78CD80C

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Pinged a lab tech (2 actually)

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Peacekeeper
Level 20

Re: False Artemis!7221A78CD80C

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The file has been reviewed and confirmed to be non-malicious. The GTI File Reputation detection should no longer occur


Been now addressed please confirm and mark thread as answered

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philrenta
Level 7

Re: False Artemis!7221A78CD80C

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Hello,

Thanks, we progress, but we still have another whitelabel of this messenger which has an alert.

VirusTotal link : https://www.virustotal.com/en/file/b71d95aa1e91e810b2bec2ab1c3cf86cecb6b0ef52ea21cb3c114dadc9292baf/...

Analysis ID: 9472347

Thanks

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Peacekeeper
Level 20

Re: False Artemis!7221A78CD80C

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You should have said so so I could have included it with the other request.

No problem asked him

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philrenta
Level 7

Re: False Artemis!7221A78CD80C

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We have hundreds of whitelabels for this messenger. It's hard for us to test all of them. :-(

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Peacekeeper
Level 20

Re: False Artemis!7221A78CD80C

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Ok that 1 should be fixed soon.

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philrenta
Level 7

Re: False Artemis!7221A78CD80C

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Great,thank you for your help. ^^

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