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invicion
Level 7

False Artemis!70834F2EBCB2

Hello,

One of our valued users has reported that one of our software products,  "CompuHost Karaoke Hosting Solution" is apparently triggering a false  positive with your Artemis Real Time scanner. This product has been in  existence for over 7 years  with thousands of users. Please advise as to  what we can do to remedy this issue as soon as possible.

Thank you,
Glen Hughes
CEO

Invicion Software Solutions

Removed email address :Message was edited by: Vinod R on 26/1/11 4:10:10 AM IST
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9 Replies
vinod_r2
Level 11

Re: False Artemis!70834F2EBCB2

Hi,

Request to get the user or a tech to locate the file that is getting detected submit it to www.webimmune.net  and get the analysis id for the file.

Please post that id here we will have someone look into it.

On a side Note : The detection that you see is Based on McAfee GTI ( Global Threat Intelligence) technology .. These are in simple words, some smart codes/logic that sends instructions to McAfee installations across the globe to quarntine / detain files based on its behaviour and speard across the global automatically. This technology helps protect McAfee customer;s machine from any new or emerging threats in minutes ( subject to Network latency/ geo location) instead of waiting for daily updates to be rolled out.... Hence this detection might get automatically updated on its own ( the system is designed to see ,learn and rectify as it gets old)

typing accuracy dropped :-( on 26/1/11 4:09:06 AM IST
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vinod_r2
Level 11

Re: False Artemis!70834F2EBCB2

removed Email address from your post.. it’s not safe to post email address and other personally identifiable info on public forums.

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invicion
Level 7

Re: False Artemis!70834F2EBCB2

Hello,

Thank you for your quick response. I tried uploading the subject file to webimmune.net as requested, however the file exceeds the allowable size. I have therefore emailed the file as an attachment (password protecting the file per your instructions) to the email address designated on your instructional page.

Hopefully we can resolve this issue soon.

Thank you,

Glen Hughes

Invicion Inc.

Message was edited by: invicion on 1/25/11 5:05:44 PM CST
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invicion
Level 7

Re: False Artemis!70834F2EBCB2

Ok, the message was returned as undeliverable, "550 Denied by policy", most likely due to the size of the attachment (21MB). How can I best deliver the file to you?

Glen Hughes

Invicion Inc.

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ConorD62
Level 12

Re: False Artemis!70834F2EBCB2

Hi Invicion,


Try uploading the file to VirusTotal


Good Luck.

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invicion
Level 7

Re: False Artemis!70834F2EBCB2

Thank you, but since this issue involves only the McAfee Artemis technology (NO other Virus Scanners falsely report an issue), I'll await instructions from them.

Thanks again,

Glen Hughes

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ConorD62
Level 12

Re: False Artemis!70834F2EBCB2

Hi Invicion,


It's good to know that it only involves McAfee, that way it is a definite false positive.


Try reading this.


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vinoo
Level 13

Re: False Artemis!70834F2EBCB2

Thanks for reporting. The file has been added to our whitelist and the false detection should go away in ~25 mins.

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invicion
Level 7

Re: False Artemis!70834F2EBCB2

Thank you!

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